Data Entry Customer Service

HANNAH BROWN

New Castle PA ***** **************@*****.*** 724-***-****

QUALIFICATIONS SUMMARY

Healthcare professional with over five years of transferrable experience and skills from performing patient care-related tasks and activities, marketing, customer service, and childcare duties. Skills include:

• Research, writing, and

qualitative data analysis

• Microsoft Suite (i.e.,

Word, PowerPoint)

• Strategic marketing and

advertising

• Enthusiastic teamwork

and collaboration

• Verbal and

communication skills

• High emotional

intelligence

• Organization, time

management, and

customer service

WORK EXPERIENCE

Human Services Center

Psychiatric Rehabilitation Specialist New Castle, PA March 2022-present

• de-escalating challenging patient behavior

• submitting timely reports of all incidents involving staff or patients

• confer with the patient's medical team to determine the type of work possible for the patient

• assesses a client's need and eligibility for community services

• coordinates activities accordingly and counsels individuals on goals and objectives

• promotes wellness and independence through both site based group activities and mobile programs in the community

• create an individualized rehabilitation plan based upon the person’s functioning and readiness for change is the basis for identification of the desired outcomes related to living, learning, working and social skills

• empower the individual to understand the impact of their illness on their life, and to develop the skills and resources to manage their own lives as effectively as possible Essentially LL Wilmington, NC

Creative Consultant April 2019-January 2022

• Assist in naming clothing and accessories

• Develop marketing strategies for product launches

• Consult with owner on product inventory and order recommendations

• Produce creative concepts for website/e-commerce University of Pittsburgh Medical Center New Castle, PA Environmental Services Aug. 2016-present

• Prepare and deliver food to patients

• Stock floor units with nutritional products

• Perform cleaning tasks according to hospital policy

• Serve meals and snacks per dietary restrictions and guidelines as indicated in patient records Extended Day Services Pittsburgh, PA

Teaching Assistant Dec. 2019-Aug. 2021

• Prepared lessons for classes and maintained classroom cleanliness

• Facilitated literacy by reading to children, telling stories, and listening to children read

• Supported students through growth opportunities (i.e., learning new skills)

• Supported lead teachers with planning learning activities, completing records, and classroom behavior management

• Ensured effective, comprehensive communication between parents, staff, and faculty regarding student progress

EDUCATION

Duquesne University Dec. 2021

Bachelor of Arts, Psychology Pittsburgh, PA

Butler County Community College

Associate in General Studies Butler, PA

CERTIFICATIONS & LICENSES

• Adult and Pediatric First Aid/CPR/AED

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