Data Entry Service Representative

DIANE BLOW

FINANCE PROFESSIONAL

DALLAS, TX

C: 214-***-****

adt0k3@r.postjobfree.com

SUMMARY:

Innovative, dedicated, and self-motivated Financial Professional with 15+ years of experience providing key direction and leadership in quality control and bankruptcy management. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of customer and client satisfaction. Demonstrates strong analytical and problem-solving skills, making competent business decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment. Core competencies include:

Planning & Organization

Regulatory Expectations

Data Entry & Analysis

Detail Oriented

Quality Control & Analysis

Adaptable & Flexible

Conflict Resolution

Subject Matter Expert

Bankruptcy

Problem Solving

Interpersonal Communication

Budgeting

Technical Proficiencies: Microsoft Office Suite, Windows, CRM Software, Collections Software, Internet Applications

PROFESSIONAL EXPERIENCE:

UVALLE LAW FIRM

Insurance Service Representative (2021 – Present)

Review accident information pertaining to incident

Communicate with various Insurance Companies and Broker offices regarding related claims

Drafting and sending various documents to various Insurance companies, legal entities or other pertinent places that needs notification of our client’s representation.

SANTANDER USA 2007 – 2021

Quality Management Specialist (2019 – 2021)

Maintained advanced knowledge and understanding of the regulatory environment and how to assess risks of products and services in order to minimize any harm to the business.

Performed daily reviews of various lines of business to identify trends and develop working plans.

Trained on new system concepts and implementations to perform necessary job functions, furthering professional development.

Coordinated cross-functional teams to delegate accounts for review, assessing possible risk and developing mitigating strategies.

Consistently stayed abreast of the business processes and procedures of assigned daily reviews.

Quality Control Specialist II (2012 – 2019)

Performed daily reviews of a various lines of business to highlight findings and identify trends or red flags that highlight risk.

Collaborated with relevant line of business to give insight on risk analysis findings and create tangible and appropriate solutions.

Played key role creating manuals that implemented guidelines on how to review specific lines of business.

Recommended potential test updates based on identified observations, trends, or possible data pivots.

Communicated with specific lines of business to remediate data discrepancies and to address procedural differences through meetings or conference calls.

Enhanced knowledge within different lines of business by doing side by sides in specific scopes in order accurately to review and assess any potential risk factors.

Bankruptcy Specialist II (2007 – 2012)

Established and maintained working knowledge of the Bank Secrecy Act and Anti-Money Laundering Act, as well as OFAC regulations, regulatory expectations, and industry leading practices.

Reviewed and validated court documents, account data, and referred accounts to local counsel when applicable.

Monitored court dockets for changes within the bankruptcy case; referred litigation requests to SC litigation team to submit accounts to outside counsel as required.

Reviewed trustee websites for compliance with the bankruptcy plan; documented all account activity in the systems of record.

Ensured compliance with policies and procedures regarding the Fair Debt Collection Practices Act and Bankruptcy Code, continually updated professional knowledge on all amendments in reference to Bankruptcy Laws as needed.

Prepared Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

FITNESS CONNECTION 2019 – Present

Fitness Instructor

EDUCATION:

Coursework in Principles of Real Estate 1 & 2; Law of Agency; Law of Contracts, NORTHLAKE COLLEGE, Irving, TX

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