Service Representative Customer
Resume:
TASNUBA ANIKA
Elmhurst, NY *****
*******.*****@*****.***
SUMMARY OF QUALIFICATIONS
Customer service-oriented with 2.5-years background of working in the Airport. Core competencies include adaptability, patience, and effective listening as well as excellent bilingual communication and time management skills. Handles tasks with accuracy and efficiency. SKILLS
• Customer and Personal Service
• Complex Problem Solving
• Time Management
• Critical Thinking
• Judgment and Decision Making
• Negotiation
• Active Learning
• Foreign Languages-Bengali, Hindi, Urdu
Maximus Manhattan, NY 10/2021 -Current
Customer Service Representative
• Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures PrimeFlight Aviation Long Island City, NY 8/2017 -4/2019 Line Queue Agent
• Direct passengers for Pre-Check, Employee lanes, and other specific lines
• Understand security screening processes and carry-on baggage policies and be able to explain them to passengers pleasantly and efficiently
• Monitor and judge customer belongings for suitability and proper size/weight for carry-on baggage requirements
• Give directions within the airport to passengers and provide location of terminal gates, restrooms, restaurants, and ground transportation
• Assist the physically impaired, the elderly, and passengers accompanied by small children and infants
• Carry out other duties as assigned
EDUCATION
Brooklyn College Brooklyn, NY, Master’s/Advanced degree Degree- Information Systems, Oct 2021-Dec 2023
City College of Technology Brooklyn, NY, Bachelor of Technology Science Degree- Computer Systems, Dec 2020
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