Nekiwa Nolen

Little Rock, AR *****

adt0js@r.postjobfree.com

+1-501-***-****

Work Experience

Assistant Manager

Dollar Tree - Little Rock, AR

March 2022 to October 2022

• Promoted after month

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every day

• Upheld a high standard of customer service

• Managed daily reports of transactions

• Counseled, mentored and disciplined staff

• Maintained all operations within the store

• Managed a group of team members

Dollar Tree Cashier

Dollar Tree - Little Rock, AR

February 2022 to March 2022

I

• Answered questions

• Handled returns and exchanges

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

• Promptly addressed customer complaints

Customer Service Representative

Adecco - Little Rock, AR

June 2021 to January 2022

I work remotely, processing unemployment claims for the state of Tennessee. I answer calls and chats by assisting claimants with their questions concerning their unemployment claims as well as processing the claims for benefit payouts.

Housekeeper

Quality Inn and Suites - Malvern, AR

October 2018 to November 2021

• Removed waste daily

• Prepared linens

• Kept rooms stocked

• Disinfected (area or item rooms bathrooms counters equipment)

• Cleaned and organized bedrooms, restrooms and hallways Customer Service Representative

Believe N Self - Little Rock, AR

January 2021 to June 2021

Assisted customers with their order experience by helping with delivery and/or product requests and orders

Stocker

Walmart - Bryant, AR

December 2016 to October 2017

I unloaded, organized, and stocked merchandise on the shelves neatly Telephone Operator

Walmart - Bryant, AR

September 2015 to December 2016

I answered a multi line phone system transferring customers to their desired departments or associates Sales Associate

Walmart - Bryant, AR

September 2015 to December 2016

I assisted customers by helping them locate items, organized inventory, as well as assisted customers in fitting room.

Customer Service Representative

Sykes Enterprises, Incorporated - Malvern, AR

May 2007 to February 2011

I assisted customers with billing and payments and sales, as well as first tier technical support

• Performed data entry for customer information and orders

• Provided policy and service information

• Performed customer service surveys

• Answered general questions

• Managed client records

• Resolved customer information and complaints

Education

High school diploma in General Studies

Malvern High School - Malvern, AR

August 1991 to May 1994

Skills

• Laundry

• Cleaning Experience

• Retail Sales

• Front Desk

• Multi-line Phone Systems

• Data Entry

• Computer literacy

• Customer service

• Phone etiquette

• Cash Handling

• Typing

• Technical Support

• Microsoft Outlook

• Administrative Experience

• Microsoft Windows

• English

• Computer Skills

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