Shanicka Chavis

Henderson, NC *****

adt0jc@r.postjobfree.com

+1-252-***-****

• Computer skills, Machine Operator, Packer, Receiver, and Sewer. Customer Service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Telefundraiser - Integral Resources Inc - Durham, NC Present

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Monitored claims and physician-related services

Customer Service Rep

Integral Resources, Inc - Henderson, NC

April 2020 to November 2020

Outbound. Calling, for pledges for the Democratic Party. Taking inbound calls, as well.

• Maintained up-to-date knowledge of customer accounts Education

High school in Basic studies

Southern Vance High School - Henderson, NC

June 1993 to June 1996

Skills

• Typing, Sewing (4 years)

• Time Management

• Filing

• Housekeeping

• Cleaning

• Excel (10+ years)

• Word (10+ years)

• Cash Register

• Communications (4 years)

• Microsoft Office

• Computer Skills

• Nursing

• Machining

• Phone Etiquette

• Computer Operation

• Sales

• Account Management

• Cold Calling

Assessments

Workplace English — Familiar

May 2019

Understanding spoken and written English in work situations. Full results: Familiar

Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Completed

July 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Customer service — Completed

July 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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