Customer Service Representative
Resume:
Shanicka Chavis
Henderson, NC *****
************@*****.***
• Computer skills, Machine Operator, Packer, Receiver, and Sewer. Customer Service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Telefundraiser - Integral Resources Inc - Durham, NC Present
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Monitored claims and physician-related services
Customer Service Rep
Integral Resources, Inc - Henderson, NC
April 2020 to November 2020
Outbound. Calling, for pledges for the Democratic Party. Taking inbound calls, as well.
• Maintained up-to-date knowledge of customer accounts Education
High school in Basic studies
Southern Vance High School - Henderson, NC
June 1993 to June 1996
Skills
• Typing, Sewing (4 years)
• Time Management
• Filing
• Housekeeping
• Cleaning
• Excel (10+ years)
• Word (10+ years)
• Cash Register
• Communications (4 years)
• Microsoft Office
• Computer Skills
• Nursing
• Machining
• Phone Etiquette
• Computer Operation
• Sales
• Account Management
• Cold Calling
Assessments
Workplace English — Familiar
May 2019
Understanding spoken and written English in work situations. Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Completed
July 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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