OMID JAVAN

IT TECHNICIAN 281-***-**** adt0jb@r.postjobfree.com

OBJECTIVE

As a hardworking, experienced IT Technician, I have an advanced knowledge of computer hardware and software. I am able to build excellent customer rapport using patience and understanding, and the ability to explain complicated situations to customers in a way they can understand. As a multitasker who can excel in fast paced environments, I am currently seeking a long-term career with a company that offers growth. EXPERIENCE

TechExperts IT Support October 2018 – August 2022

• Manage and Install network equipment such as Cisco, SonicWall, and Calyptix, network switches, access points among many other hard and software.

• Hardware and Software troubleshooting and replacement on both custom and OEM hardware builds

• Provide excellent desktop support both in person and remotely for both client and server hardware.

• Install and maintain 3CX phone system and manage user’s extension, call groups and Ring groups.

• Ensure printers, workstations, and desktop software are maintained and upgraded with the latest patches while performing system troubleshooting.

• Offer support of special purpose imaged PCs, connect PCs to special manufacturing equipment, working with external vendors to get additional support.

• Use critical thinking skills to analyze each situation and problem-solving abilities to implement a solution.

• Ability to multitask in a fast pace environment and work as a team.

• Implement new ideas to help TechExperts stand out as providing reliable and fast service

• Provide excellent customer service skills to build a solid rapport with the customers Javan Entertainment Owner/Entertainer September 2005 – Present

• Started an Entertainment company after working in the field

• Implemented new marketing strategies using social media

• Host the website and continue to maintain it; coded and designed to be at the top of a google search

• Used editing software to make videos and design logos for events

• Highly proficient in editing software for videos such as Adobe Premiere Pro, Adobe Photoshop and Adobe Illustrator. I am proficient with Davinci Resolve 17 and Final Cut Pro X

• Design several logos for my business through graphic design software systems

• Comfortable with people and meeting demands while orchestrating high priority events such as weddings and birthdays

SKILLS

• Routing & Switches install and update

• Hardware & Software

• Troubleshooting/Data Backup & Recovery

• Windows OS and Server Trouble shooting &

Administration

• Hardware/ Software Virtualization

• PC Configuration and upgrading

• Security Solution & Virus Removal

• Office 365 Implementation

• Mobile Device Management

• Citrix and Cisco Administration

• Active Directory/Remote Trouble shooting

• System Administration

• Handled trouble tickets 25% faster than other

desktop support engineers.

• Network Configuration

• Customer Service

• Technical Support

• Computer and Network proficiency

• Computer Hardware System & Components

• Leadership experience

• Communication skills

• People Skills & Friendly, Helpful Attitude

• Problem solving abilities

• Adaptability

• Self-motivation

• Work ethics

• Research skills

• Backup and Restore Windows, IOS devices, and

Mobiles

• File Maker, OneDrive and Drobox Admin

• Web Hosting, Marketing, Graphic Design

• Quality Assurance

• Management Team Building

• Technical Issue Analysis

• Issue and Resolution Ticket Tracking and

Documentation

• VoIP Installation

• Database Management

• Remote Technical Support

• LAN and WAN Assessment

• Network Security Development

• Network Maintenance and Repair

• Operating Systems: Windows 11, 10, 8, 7 & XP;

Windows Server 2019, 2016, 2012 R2, 2012,

2008; Apple iOS, macOS, Android, Ubuntu

• Hardware: Cisco 4000/3900/3800/2900

series Routers, Cisco 2900, Dell and HP

Switches, VoIP Telephony, Calyptix, SonicWall

Firewall, 3Com and Netgear Switches, Hubs,

Hotspots, APs, Printers, Laptops &

Workstations, Servers (HP, DELL, Micros

Compaq, IBM), NAS, HDD, SDD, Network

Cards, Memory, Aruba, Printers, Scanners and

other peripherals.

• Software: Exchange 2003,2010,2013 2016,

2019, 2021, Citrix Client & Server, GoToAssist,

VMWare ESXi 4.0, 5.5, 6.5, & 6.7, TeamViewer,

WMWare Workstation, Windows Terminal

Server, Raspberry Pi, McAfee, Norton,

Malwarebytes, ConnectWise, SaaS, G-suit,

SolarWinds, Outlook for Work, PowerShell,

WDS, CloneZilla, Adobe, Teams, Salesforce,

Auvik, VNC, AWS, Calyptix, LogMeIn, IT Glue,

PuTTY.

• Network: LAN/WAN, TCP/IP/ IPX/SPX,

NWLINK, NETBEUI, WINS, DNS, DHCP,

POP3, SMTP, FTP, TELNET, RDP, VPN, ICMP,

IGRP, EIGRP, TFTP, Ethernet.

• Disaster Recovery Planning

• Network Repairs and Maintenance

• Router, Switches and Fire Walls Installation

and Optimization

• Hyper-V, VMWare, Office 365, Creative Suit,

• Exchange, AWS Admin, Social Media, Server

and Network Administrator

LANGUAGES

Fluent in English and Farsi

EDUCATION

BS in Computer Information System (CIS)

DeVry University Houston 2010 – 2014

• Pursued a Passion for all CIS LABs.

• Excelled in Interpersonal Communications Classes.

• GPA 3.66

Contact this candidate