Customer Service

JAIME P. LOPEZ

**** **** **** *****, *********, TX 76012 817-***-**** *********@**.***

PROFESSIONAL SUMMARY

Motivated business professional bringing 20 plus years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative, operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

SKILLS

Project Management

Inventory Management

Business Development

Relationship Building

Data Collection and Analysis

Coaching and Mentoring

Budgeting Staff

Training/Development

Staff Management

Project Development

WORK HISTORY

Business Owner

HC Co. - Arlington, TX 01/1995 - 1/2015

Stayed current with technical trends to determine optimal product development, customer services and to capitalize on emerging opportunities.

Put together budgets based upon costs and fees for effectively operating business.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Conducted target market research to scope out business competition and identify advantageous trends.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Used print strategies e.g. newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.

Trained and motivated 8 employees to perform daily business functions, including phone etiquette and technology.

Input income and expense details into computer system to track business finances and address variances.

Provided instructional US citizenship classes and passing the exam, ESL classes, and computer classes at various locations.

Sr. Computer Systems Engineer

American Airlines - DFW, TX 06/1979 - 11/1992

Resolved technical problems, improved operations and provided employee support.

Developed and led 8 team members in delivery of SMARTS (Sales and Marketing Analysis Revenue Tracking System) project, resulting in AA World Wide System implementation.

Developed and led 5 team members in delivery of CARTS (Commercial Accounts Revenue Tracking System) project, resulting in AA World Wide System implementation.

Developed and led 4 team members in delivery or FTTS (Free Ticket Tracking System) project, resulting in system AA World Wide implementation.

Designed and implemented worldwide employee training on all systems developed.

Drove operational improvements, which resulted in savings and improved profit margins.

Developed team communications and information for all technical meetings.

Worked with employees to understand needs, provide technical training and services.

Saved $15 million by implementing cost-saving initiatives that addressed long-standing problems regarding free ticket travel.

EDUCATION

BBA: Financial Management/IT

University of Texas at El Paso - El Paso, TX 05/1976

Oracle DBA: Database Management

Southern Methodist University - Dallas, TX 09/2002

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