Data Entry Customer Service

COLLEEN LACERNA-SEVILLA

C: 424-***-**** **************@*****.***

Summary

Experienced Premium customer service professional with over 14 years of interacting with the public. Extensive knowledge in aviation hospitality positions requiring an emphasis in customer satisfaction in a fast-paced environment. Extremely skilled team player and leader with proven record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to high quality performance with ability to learn new procedures quickly. Confident and sincere individual, detail oriented and resourceful in completing projects. Able to supervise, multi-task and team build effectively.

Areas of Expertise

Management Expertise > Independent Sales Manager

Result oriented > Appreciation for diversity

Sales Marketing > Team Management

Effective Multi-tasking > Premium Customer Service

Conflict Resolution > Client relationship specialist

Brand Ambassador > Highly adaptable

Professional Experience

G2 SECURE STAFF April 2018-present

5757 Century Blvd

Suite 650

Los Angeles, California

Customer Service Agent

Assists departing passengers as they clear

through TSA officers

Conducts customer service trainings and safety

procedures for G2 service agents in the work area

Brand Ambassador Nov 2016-Jan 2018

Daymon International Virginia Beach

Increased awareness of brand and products to

promote a particular brand in a positive way for each event.

Deputy Weighmaster Feb 2015-July 2015

LF Staffing- Victorville CA

Maintained accurate scale operations. Recorded inbound and out bound weights of

Trucks with different commodities and issued certificates in compliance with county

state regulations.

Assisted Operations manager with truck movement, performed data entry and

Conducted safety training for new truck drivers entering the plant.

Administrative Assistant/Hawaiian Airlines Chief Inspector Dec 2013-May 2015

Leading Edge – Victorville CA

Improved efficiency by reorganizing filing system and record keeping. Updated buildup

of documents to be filed.

Performed data entry, processed inventory and performed general office duties.

Premium Customer Service Manager Dec 1996-Oct 2006

Hallmark Aviation Services – Los Angeles, CA

Achieved promotional advancement following superior performance and ability to

learn quickly. Performed checking in of departing passengers as well as meeting and

greeting arriving passengers and assisting as they clear through US Customs

VIP Airline lounge operations for high profile guests:

Managed daily operations. Prepared work schedules, administrative work

Trained new employees with an emphasis on premium customer service.

Ensure compliance of lounge operations accommodating over 16 airline customers.

Investigated customer complaints and inquiries, achieving high levels of customer satis-

faction. Regulated all activities, vendor personnel, and suppliers ensuring adherence to

compliance regulations and cost control.

Education

Medical Billing 2015

Sebron University – Victorville

Reference

MS. LEYLANI SANCHEZ

Telephone +1-310-***-****

MR. VICTOR GHARIBIAN

Telephone +1-818-***-****

Contact this candidate