Support Representative Customer

OBJECTIVE:

ANJALI TYAGI

214-***-**** **********.*@*****.*** H4 - EAD

Energetic Customer Support Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes. SKILLS:

• Excellent speaking, listening and written communication skills in English.

• Proficient in Microsoft Office suite tools such as Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

• Worked with ticketing system such as Jira and Freshservice to track the progress of customer issues.

• Proficient in handling computers and have excellent typing skills.

• Ability to prioritize and adapt to an ever-changing environment PROFESSIONAL EXPERIENCE:

Client – Myntra.com Sept 2017 – Aug 2020

Customer Support Representative

• Delivered world-class customer service, by explaining our software products and responding to customer inquiries and concerns over the phone and email.

• Build meaningful relationships with customers through a customer first approach, which entailed understanding their situation and needs, answering questions, and ensuring each customer gets queries resolved in timely manner.

• Coordinated between various teams responsible for the solving issues faced by customers and made sure everyone has the information required for the same.

• Managed other production related activities, such as complaints and escalations.

• Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets.

• Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%.

• Track trends in customer feedback and collaborate with management to determine the root cause of issues.

• Revamped customer service phone scripts, raising customer survey ratings by 40% EDUCATION:

Chandigarh Group of Colleges Aug 2013 – Jun

2017

Bachelor of Technology

Electronic and Communications Engineering

HOBBIES:

• Like to meet and interact with new people.

• Love traveling and exploring new places.

• Seek satisfaction in helping others and resolving complex issues.

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