Contact Representative Administrative Assistant

MONICA CATHLENE ROSS

************@*******.***

*** *. ******** ****** ****: 410-***-****

Baltimore, MD 21216 Mobile: 410-***-****

WORK EXPERIENCE

*/** – Retirement United States Social Security Administration

Contact Administration – Baltimore, MD

Contact Representative (GS-05 – GS-08): Responsible for carrying out the provisions of the Social Security Act by working directly with the public and performing a wide range of duties both communicative and adjudicative. Interviewed beneficiaries/inquirers or their representatives to determine the nature of their problem or interest, explain technical provisions, relevant facts and resolve any problems with payments or eligibility. On a weekly basis, provided key information, advice and instructions on filing for retirement, survivors, disability, Medicare, black lung and the Supplemental security Income Program to inquirers. Investigated case situations and reconciled discrepancies causing interruption in the receipt of monthly benefit payments, Medicare problems and other practices, which could be resolved through administrated processes. Advised the public about benefits paid or inform them of different reporting requirements and provide assistance in the preparation of various reporting forms, Appeal Forms and Social Security Card Applications.

4/95 – 8/95 Baltimore City Detention Center (BCDC)

Transportation Department – Baltimore, MD

Transportation Administrative Assistant: Responsible for obtaining and processing payroll resulting in accurate and timely paychecks for the entire transportation department. Responsible for providing required written pre-approval for Correctional Officers enabling them to work overtime; this in order to staff various shifts vacated by originally assigned officers who failed to report for duty. Fielded all main office calls, determined the nature of the calls, and directed callers to proper BCDC areas of operations. Responsible for managing criminal and inmate case files, and for expediting and escalating all communications (written and verbal) between upper level management and general personnel.

4/86 – 3/95 Justice Resources, Inc

Program Coordinator’s Office – Baltimore, MD

Administrative Assistant: Was responsible for performing several clerical duties in a court of law such as typing business correspondence, answering multi-lined switchboard telephones. Assisted in arbitration hearings, Prepared case folders and posted, filed and routed documents. Recorded case disposition and court orders, complied and maintained records of business transactions and office activities. Recorded orders for merchandise and services, prepared stock inventory logs; opened, sorted, and distributed incoming mail.

COMPUTER SKILL AND SPECIAL TRAINING

Proficient with Microsoft Office, Word Perfect, Internet, Microsoft Office, and Lotus Notes software; strong written and verbal communication skills.

EDUCATION

Community College of Baltimore - Baltimore, MD

Frederick Douglass High School – Baltimore, MD