Customer Service Executive Assistant

Desiree J. Lopez

310-***-**** Redondo Beach, California

Areas of Executive Administration Project/Event Management

Expertise: Customer Service Travel (Domestic & Int’l)

Account Management

Education: BS/Business Management, University of Phoenix, 2002

Experience:

9/15 - Executive/Personal Assistant to President/CEO, The Abraham Group

Current - Gatekeeper of a complex appointment and travel calendar

-Arrange all travel, domestic and international

-Ability to communicate effectively with (very) high profile clients

-Special project coordination, execution, and follow up

-Transcription of hand-written copy; proofread/edit typed copy

-Handle confidential information and apply discretion

-Liaison with other departments, PR agency, and other associates

-Attend to personal errands as needed (i.e. travel prep, home deliveries, family assistance)

11/13-7/15 Brand Ambassador (Road Warrior), United Consortium (Manufacturer)

- Increased sales of product lines to US and Canadian distributors and retailers (by an average of 30%)

- Retained new customers (retailers and distributors)

- Conducted marketing and product trainings for distributors, retailers, and wellness professionals

- Introduced the brand into health and wellness retailers

- Provided excellent Customer Service for healthy account maintenance

- Position included 95% travel

8/12-10/13 Sales Training Manager, LELO/Intimina (Manufacturer)

- Conducted marketing and product trainings for distributors, retailers, and wellness professionals

-Created training materials

-Sourced, coordinated and attended trade shows and conferences

-Worked with sales reps to source new business and increased sales with existing customers

-Managed product demo team at in-store wellness fairs

3/12-7/12 Sales Administrator, Giovanni Cosmetics (Manufacturer)

- Assisted COO, Regional Sales Reps, Brokers and Distributors

-Coordinated and attended Trade Shows

-Special Project Coordination

-Product Ingredient and Safety registration with various agencies

Desiree J. Lopez Page Two

1/08-3/12 Various Temporary Assignments

Administration, Customer Service, Project Coordination

-First Call Staffing, Administration, Customer Service, A/P, A/R

-City of Hermosa Beach, Administrative Assistant to PW Director

-U.S. Census Bureau, Crew Leader, Various Operations

-The Leukemia Society, Project Coordinator/Fund Raising

-Express Personnel, Customer Service / General Office

4/06-1/08 Customer Service / Allocations Manager, LBH Group

(Clothing Manufacturer)

- Managed customer service department (staff of 3)

- Assisted Sales Reps with major account management

- Managed inventory allocations

9/02-11/05 Sales Administration / Customer Service, Prime Wire & Cable

(Electrical Products Manufacturer)

- Assistant to President and Sales Managers

- Managed major accounts (COSTCO, hardware chains)

- Cost of Goods negotiation between vendors and clients

- Coordinated and traveled to trade shows and client presentations

10/00-1/02 Administrative Consultant, America Pacific Container Lines, Inc.

(Freight Forwarder and Customs Broker)

- Observed, recommended and implemented changes to administrative and marketing operations. Contract position.

2/99-9/00 Sales Administration / Customer Service, Alltrade Tools, Inc.

(Hardware and Automotive Tool Manufacturer)

- Assistant to US and Canadian Sales Managers

- Managed major accounts (COSTCO, WALMART)

- Coordinated and attended trade shows and client presentations

11/95-2/99 International Brand Assistant, Schwarzkopf & Dep

(Hair and Body Care Products Manufacturer)

- Assistant to Pacific Rim and European Sales Managers

- Liaison between sales department and foreign distributors

- Assist with planning, forecasting, project execution, package design, Cost of Goods negotiation and development of foreign sales literature

- Travel to foreign client presentations (Tokyo, Guam, Mexico)

2/93-5/95 Executive Assistant / Office Manager, Circle International, Inc.

(Freight Forwarder and Customs Broker)

- Assistant to Regional Vice President and West Coast Sales Managers

- Coordinated construction of new facility and merger of multiple offices

3/91-2/93 Freelance Promotions Coordinator, Marden-Kane, Inc.

4/90-3/91 Marketing/Communications Coordinator, L.A. Gear

5/89-4/90 Executive Assistant, Kaiser McEuen Advertising, Inc.

2/85-5/89 Marketing and Promotions Coordinator, Chiat/Day Advertising

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