Sales Associate Customer Service

PROFESSIONAL PROFILE

Experienced professional able to perform a variety of residential and commercial maintenance duties with skill. Adept in handling basic repairs, cosmetic upkeep, and simple appliance installations. Works hard to define project deadlines and processes needed to achieve on-time completion. Bringing forth the ability to communicate well with others and deliver exceptional customer service.

HIGHLIGHTS

Plumbing layouts Appliance installations

Piping systems Blueprint fluency

Time/quality management Respect diverse communities

Problem solving aptitude Team player

EMPLOYMENT HISTORY

Party City, Charlotte, NC December 2021 – May 2022

Receiving and Opening/Closing Manager

Responsible for day-to-day operations and oversee incoming shipments for the warehouse. Ensured goods were undamaged through inspections. Oversaw recruitment and training of new employees. Kept a log of shipment for company records. Supervised a team of distribution employees to help a warehouse operation run smoothly. Reinforced set policies and processes. Recommended improvements to operations and financial performance. Opened and closed the store. Verified that all side work has been done satisfactorily. Counted the day's receipts and locked all financial materials in the safe.

Lowe’s Home Improvement, Charlotte, NC 2005-2016

Team leader/Plumbing Instructor Specialist/Assistant Store Manager

Learned company products and services to help with customer selection. Facilitated customer plumbing clinics. Researched and resolved escalated customer service issues. Managed internal and external customer relationships. Helped train team and advise team members on company policies. Responsible for helping with deliver on sales, profit, and service targets. Assisted with team onboarding and coaching. Coordinated work schedules and completed daily work reports. Maintained clean, stocked, and efficiently run departments. Provided services to all other departments as needed.

Home Depot, Inc., Charlotte, NC 2001-2005

Plumbing Sales Associate

Assisted customer with selecting and purchasing plumbing products. Facilitated customer plumbing clinics. Provided excellent customer service. Helped manage vendor relationships. Submitted department sales information to department manager. Responsible for helping with deliver on sales, profit, and service targets. Helped train team and advise team members on company policies. Ordered supplies to ensure that plumbing department remains stocked. Provided services to all other departments as needed.

EDUCATION

Central Piedmont Community College. 2008-2009.

El Cajon City High School, El Cajon, CA. 1992-1996.

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