Entry Assistant Data
Resume:
Ruthie Morales
Front Desk Agent/Clerk/Customer service
Bakersfield, CA 93307
***************@*****.***
1. Enthusiastic motivated pleasant and friendly individual with the ability to offer Great-customer service assistance in any situation.Enjoy working with peers and management to provide great customer service in Front Desk Agent /Clerk Data entry assistant .well Experienced more than five years
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Sleep Inn & Suits - Bakersfield, CA
March 2022 to Present
Greeting Guess and welcoming guest
• Checking guest in on arrival and out on departure
• Data entry
• Posting charges to appropriate guest
• Handling any issues that would come up
• Credit card authorization
• Night audit
• Making reservations
• Answering multi line phone
Front Desk Agent
Quality Inn and Suites - Bakersfield, CA
October 2021 to March 2022
• Greeting and welcoming guest
• Receiving and delivering all incoming and outgoing mail and packages
• Answering all calls and directing as needed
• Scheduling housekeeping schedules and coordinating office activities lots of data entry also night audit
• Data entry to the computer
Front Desk Receptionist/Office Assistant
Mike's Towing - Bakersfield, CA
June 2018 to May 2021
Answer phone calls
Enter data into the computer
Charge customers
Handled issues with customers
Balanced out any daily sheets
Dispatch calls
Also help route tow trucks
Customer Service Associate/Returns
Walmart - Bakersfield, CA
September 2015 to December 2017
• inspect and verify products
• Ensure customer satisfaction
• Answered phones
• Handled cash and credit card information
• Resolved customer issues
• Responded to inquiries and issues
• Data entry
Education
High school diploma in General Studies
Skills
• Guest Services (3 years)
• Front Desk (5 years)
• Multi-line Phone Systems (4 years)
• Cash Handling (6 years)
• Customer service (4 years)
• Team player (5 years)
• Communication skills (5 years)
• leadership (4 years)
• collaboration (4 years)
• Time management (4 years)
• Organizational skills (4 years)
• problem-solving (5 years)
• personality traits (5 years)
• Hotel experience (2 years)
• Windows (5 years)
• Personal Assistant Experience (3 years)
• Bilingual (10+ years)
• Documentation review
• Customer support
• ICD-10
• Employee Orientation
• Microsoft Outlook (2 years)
• Night Audit (2 years)
• Medical Records
• Human resources
• Mac OS
Languages
• English/spanish - Expert
Certifications and Licenses
Choice university and choice hotels international
January 2022 to Present
• Online choice University And choice hotels international
• Certified for completed room condition from employee program
• Certified for knowing about hotel trafficking
• certified for knowing how to Disinfect and sanitize hotel
• Certificate for Hospitality front desk agent Certified Data entry as well Assessments
Data entry: Accuracy — Highly Proficient
November 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer focus & orientation — Familiar
November 2021
Responding to customer situations with sensitivity Full results: Familiar
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Familiar
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Retail customer service — Familiar
November 2021
Comprehending and responding to retail customer needs Full results: Familiar
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Familiar
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Familiar
November 2021
Responding to customer situations with sensitivity Full results: Familiar
Work style: Reliability — Familiar
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Scheduling — Familiar
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Protecting patient privacy — Familiar
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Cashier skills — Proficient
June 2022
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient
Attention to detail — Familiar
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Familiar
November 2021
Responding to customer situations with sensitivity Full results: Familiar
Scheduling — Familiar
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Data entry
• Empathy
• Team player
• Ability to maintain great customer service with a positive Attitude
• Worked in Fast Paced Jobs
• I am available at short notice to start a new position
• Experience (5) or more years in all my skills
Contact this candidate