Active Directory Technical Support

Lu C. Alford

214-***-**** **********@*****.***

Professional Summary

Experienced and analytical IT professional with a background in system administration, hardware and software troubleshooting and network management for the private sector who applies hardware and software design, installation, administration and configuration knowledge to support growing businesses and increase productivity.

Skills Highlights

Excellent communication skills

Remote access support

Systems analysis

Mobile devices

Analytical thinker

LAN and WAN expertise

Firmware upgrades knowledge

FTP server knowledge

VPN configurations

Account security maintenance

Desktop/Deskside support

User account creation

Antivirus and spam blocking

Superb interpersonal skills

Active Directory

Asset Management

Teamwork

Leadership

Collaboration

Information Management

Ability to prioritize and organize tasks to meet deadlines

Education

BS in Telecommunications and Network Management: DeVry University: 2004

Professional Experience

Lehigh Hanson: July 2010-Present

Asset Management Professional: October 2018-Present

Daily and Long-term strategic management of technology related hardware in the North American region

Planning, purchasing, monitoring, and tracking of IT assets throughout the region to ensure compliance with vendor contracts

Assist in forming procurement strategies to optimize technology spend across the North American organization

Develop and implement procedures for tracking IT assets to oversee quality control throughout asset lifecycle

L. Alford 2

Service Desk Professional: July 2010-October 2018

Provided end users network technical support by responding to employee inquiries concerning systems operation, problems, diagnoses of system hardware & software, and operator problems both remotely and in person

Performed troubleshooting functions as they relate to the LAN/WAN infrastructure Support Laptop and Desktop PC's and Thin Client Devices

Created and maintained Active Directory accounts, troubleshooting and repair of desktop, Primary troubleshooting of network applications SAP and Oracle, Office products, JWS, JDE, SAP, Oracle, Kronos, Command, Process Solutions, and Citrix. Setup, administration troubleshooting

Set up of Blackberry, Windows, Apple and Android Mobile devices, Active Directory, Exchange 2012, and VPN

Communicated with vendors to resolve network outages and periods of reduced performance

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