Customer Representative Data Entry
Resume:
Mya A. Evans
Houston, Texas **088
**********@*****.***
OBJECTIVE
To succeed in a stimulating work environment with the opportunity to apply my current skills & abilities and assist with possible company growth or procedural enhancements.
EDUCATION
Lonestar College Dual Credit, Houston, Texas
Associates Degree of Science August 2019 - current Carver High School, Houston, Texas
High School Diploma August 2017 - May 2021
SKILLS
● Good customer service skills
● Windows / Mac OS
● Patient and Organized
● Flexible team player
● Microsoft Office, Word, Excel, PowerPoint, Outlook - Proficient EXPERIENCE
Bed Bath & Beyond Houston - Sales Associate
August 2021 - Current
● Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
● Escort customers to appropriate merchandise
● Explain basic features of merchandise to customers
● Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
● Organize and straighten merchandise areas on the sales floor
● Process customer transactions through the register as required
● Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
● Assist customers in creating registries, as needed
● Execute price changes and sign changes as needed
● Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering Dennis Uniform Houston - Seasonal Sales Associate, Warehouse Associate, and Customer Representative Seasonal position June 2022 - August 2022
● Ensure all customer needs are met and complaints resolved with quick efficient service
● Effectively merchandise products and displays to maximize sales/profitability
● Develop a thorough knowledge of products and school uniform requirements
● Ensuring entire store (retail floor, dressing rooms, restrooms, warehouse, etc.) are kept clean, safe, and functional
● Attend school sales and help manage inventory at sales
● Assist coworkers as needed (examples might be helping with shipping and receiving, applying logos and emblems to uniforms, stocking items, administrative duties, etc.)
● Ensuring the receipt, co-ordination and safety of goods coming through the warehouse. Ensuring orders arrive and are dispatched on time to the appropriate destinations and in the expected quantities.
● Unloading trucks and boxes
● Receiving shipments from vendors – unpacking boxes and counting in
● Entering documentation into computer against purchase order
● Re-stocking bins and racks, maintaining a neat environment and inventory location system
● Pulling orders for web fulfillment, Decorated Apparel production and inter-company transfers
● Re-labeling products for Decorated Apparel production orders
● Processing customer returns
● Packaging orders for pick-up by freight vendors and invoicing through UPS or other manifest
● Maintaining a safe, clean and organized facility including daily sweeping-vacuuming, cleaning and cardboard and waste processing
● Complying with all State and Federal labor laws and Mills operating and safety standards as outlined in the Employee Handbook
● Offering ideas and suggestions for continuous improvement and contributing to Lean manufacturing initiatives
● Other tasks and projects as determined and assigned Lavish Collection - Billing Clerk/Data Entry
January 2019 - May 2022
● Bill invoices for orders
● Data entry
● Assist customers with billing discrepancies
● Customer service
Cinemark Tinseltown 290, Houston, Texas - Usher/Concession Stand
(PRN)
June 2019 - August 2019
● Greets Guests with a smile in a timely and professional manner
● Operates Cinemark’s POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from register, reporting any concerns to management
(including unauthorized use of assigned register), etc.
● Properly utilizes Personal Protective Equipment while completing position-specific tasks
● Voids passes, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms
● Verifies tickets at podium and directs Guests to an auditorium
● Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
● Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
● Responds to phone calls and questions from Guests in a professional and quality customer service manner
● Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
● Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
● Prepares food and properly operates cooking, warming, and popping equipment
● Consistently wipe down and sanitize Employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, and recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc
● Consistently wipe down and sanitize Guest services areas, countertops, point of sale equipment, PCI equipment, microphones, windows, ticket printers, kiosks, counters, card readers, terminals, counterfeit detectors, door handles, faucets, and any other areas that are highly touched by a Guest or Team Member
● Complies with all local, state, and federal food safety laws
● Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
● Consistently ensures and promotes adherence to proper social distancing guidelines
● Adapts to the frequency and scope of required cleaning tasks
● Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
● Instructs and calms Guests in the event of an emergency
● Assists with all opening and closing duties as assigned by management
● Performs other work-related duties as assigned
COMMUNITY SERVICE
● Church Without Walls Children’s Church - Volunteer
● Carter Elementary PTO Carnival - Concession Stand Worker
● Lonestar Leadership Program - Volunteer
AWARDS/Certifications
Lone Star College Honor Society - 2020 to Current
CompTIA IT Fundamentals Certification - May 17, 2019 Microsoft Word (Microsoft 365 Apps and Office 2019) - May 12, 2021 Microsoft PowerPoint (Microsoft 365 Apps and Office 2019) - May 12, 2021
Contact this candidate