Case Manager, Community Health Worker, Advocate, Troubleshooter
Resume:
Bernadette Bullock
******************@*****.***
QUALIFICATION SUMMARY
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Compassionate, Results-oriented Community Worker with more than 7 years in the Social Service industry who is a Critical thinker, Self-starter, Relationship Builder with those of diverse backgrounds, Problem-solver, and excellent Internal and External Customer Service provider
WORK HISTORY
Plexos Group LLC 03/2021 – 09/2022
Case Manager (03/31/2021 - 10/29/2021)
Assessed, developed and documented 30-50 cases concurrently, from inception to completion, of MN renters who applied for the MN Emergency Rental Assistance program
Ensured that the assigned cases continued to progress toward completion by making followup calls to the applicants/tenants, landlords, and utility companies and requesting that they submit and complete required documents, to enforce program guidelines and regulations
Sr. Case Manager (10/30/2021 - 09/30/2022)
Managed incoming calls to Contact Center from tenants and landlords with issues that required active listening, exceptional communication, deescalation, empathy, problem-solving and additional resources
Supervised and mentored 3 Junior case managers with their calls, providing feedback regarding their handling of calls and case note documentation while managing own calls
Endeavors, Houston, TX 04/2018 - 11/2020
Disaster Case Manager
Devised, implemented and monitored recovery plans for disaster survivors after assessing their unmet needs
Identified funding and community resources to address survivors’ needs, assisted survivors with applications and with followup efforts to ensure needs were met
Painstakingly maintained survivors’ physical and electronic case files with detailed documentation for periodic state and federal audits
Collaborated with FEMA, state, county, city/local community representatives and contractors to achieve the goal of providing survivor necessities of new homes, home repairs, appliances, home furnishings and basic needs
State of TX, Department of Health and Human Services 01/2017 - 11/2017
Texas Works Advisor
Interviewed clients, or their authorized representatives, and gathered information to determine clients’ needs and eligibility for benefits (Food Stamps, Medicaid, etc.)
Communicated with sources (internal and external) to obtain and exchange information, answer inquiries, address issues, and resolve problems or complaints
Documented case records using automated equipment to form a record for each client
State of TX, Department of Family and Protective Services 09/2013 - 06/2016
CPS Specialist II (Caseworker)
Ensured the safety and permanent welfare of children after they were taken into CPS custody and made certain that all of their physical, mental, educational, and social needs were met
Organized case details to produce Monthly Reports, Family Plans, Child Plans, and Court Reports for up to 35 cases
Conducted preliminary home studies of family members and friends for potential (temporary and permanent) placement of children
Achieved successful reunification of 30% of families after parents consistently met benchmarks set forth in their Family Plans and received the approval of counselors, other professionals and judicial officials
EDUCATION
Grand Canyon University Phoenix, AZ
Bachelor of Science in Psychology
Community Health Worker Certification in Process Houston, TX
UT School of Public Health
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