Elizabeth M. Landry

*** ** ****** ***

Topeka, KS 66616

785-***-**** Cell

American citizen

Professional / Profile: System Administrator with skilled experience of over 20 years in ensuring all aspects of Service Management meet/ exceed clients for all Microsoft Office products. Skilled in providing practical customer/user service support to diagnose, troubleshoot, and repair hardware, software, and peripheral problems. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Keen ability to address technical issues and close out customer tickets in a timely manner. Experience includes interfacing with internal and external customers directly or remotely using a variety of Customer Relationship Management applications.

4/8/22-10-2022

Motrex LLC

Deskside Support Technician

Support 200-person main office, and 22 others at two other locations. In all three locations, there was the processing of lead, so I had to wear safety gear while on the production floor in order to fix problems they had with the computers. Also, set up computers and did troubleshooting as needed for the people in the office.

1/26/2019 - 1/4/22

Desktop Support Technician

TEKsystems/Covetrus

Install, configure, and troubleshoot

problems with Avaya software and softphones.

Train new users weekly during new employee orientation on the first login to systems as well as how to access them in the future.

Install updates.

Troubleshoot problems with Windows 10. All troubleshooting is done remotely.

Use Office365 for all Office applications.

Supported Edge and Chrome as all applications were web-based.

Bomgar and LogMeIn Rescue was used for remote control software.

4/1/2014 -12/27/2019

Systems Administrator

Midland Care Connection

Administration of all user accounts, servers, and workstations. Servers are Windows 2008 and 2012 including virtual servers. Workstations are Windows 7 and 2012. Migration of Windows in process. Exchange 2010 administration. Set up and monitor backups using Storage Craft and Cobian. Documentation creation. Set up a system for tracing paperwork regarding assigning equipment and setting up an Access Database for all techs to use and refer to. Spiceworks was used for ticketing and storing all documentation, device, and user information. Administer ESI phone system. Manage multiple sites out of Topeka. WatchGuard setup and troubleshooting.

EDUCATION

Southern New Hampshire University June 2022 - Present

Information Systems

Lamar University 1997-1998 Beaumont, TX

Completed 45 hours of General Studies courses.

United Education Institute 2000-2001 San Diego, CA

Windows 2000 training program with a focus on network administration. Hardware repair and installation training. The equivalent of 80 college credit hours.