Administrative Assistant Customer Service

GRACE PEWEE

*** ********* ** ******** ** ***** · 347-***-****

********@*****.***

Highly driven college graduate, with skills in critical reading and analysis, verbal presentation, argumentation, and persuasive writing. Work experience includes administrative and customer service positions. Seeking an entry-level

EXPERIENCE

02/2018 – 08/2022

VIRTUAL COSTUMER SERVICE, AMEX

•Service inbound calls while engaging and consulting with small bussiness owners

•Recommended the right American Express SBS products

•Deliver high level of products and service

•Provided extraordinary costumer care by responding to questions concerning accounts at a fast pace.

•Documented necessary account information according to established policies and procedures

•Adhere to all regulatory and compliance guidelines related to serving and sale practice. Reason for Leaving: Had a family emergency that needed me to fly abroad for a couple of months

John Jay College of Criminal Justice, New York

Math & Science Resource Center Administrative Assistant 2017/2018

Assess the needs of students who visit the Center seeking academic tutoring in the fields of math and

science.

Provide exceptional customer service in-person, via telephone or email and live chat

properly answer questions regarding services,

Reason for leaving: Job was given through work study at the college EDUCATION

05 2021

MASTER OF LAW, FLORIDA STATE UNIVERSITY COLLEGE OF LAW CONCENTRATION: CYBERSECURITY

•Legal Knowledge and Understanding

•Legal Research and Writing skills

•Communication and Negotiation Skills

2

•Organization Skills

•Critical thinking and Decision Making

•Networking Resources

05 2019

BACHELORS IN ENGLISH, JOHN JAY COLLEGE OF CRIMINAL JUSTICE

•Analytical reading

•Effective writing

•Critical and synthetic thinking

•Imaginative problem solving

•Information Literacy and research skills

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