Sales Associate Service Representative

BASSIL ABUZEID

Irving, TX *****

682-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

SKILLS

Building Customer Loyalty

Customer Service

Customer Relationship Management

Effective Customer Communication

Strong Communication and

Interpersonal Skills

Available Nights, Weekends and

Holidays

Meeting Sales Goals

Exceeding Customer Expectations

Computer Proficiency and Microsoft

Office

Excellent Written and Verbal

Communication

Calm and Professional Under Pressure

Customer Data Confidentiality

Upbeat and Positive Personality

Issue and Complaint Resolution

Courteous with Strong Service

Mindset

Efficient and Detail-Oriented

WORK HISTORY

02/2022 to Current Automotive Sales Representative Friendly Chevrolet – Dallas, TX

Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Negotiated purchase prices and explained sales, warranty and optional products. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Answered telephone and email inquiries from potential customers. Completed credit applications with customers over the phone and in person. Acted as a middle man between customers and banks by receiving additional documents as requested by banks.

10/2021 to 02/2022 Customer Service Representative Shift Technology – Dallas, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

09/2019 to 10/2021 Automotive Sales Rep

Hyundai – Dallas, TX

Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Negotiated purchase prices and explained sales, warranty and optional products. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Answered telephone and email inquiries from potential customers. Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Met customers on lot and in showroom to discuss available vehicles and options. Prepared purchased vehicles and completed final delivery checks. EDUCATION

05/2019 MBA: Economics

Carleton University - Ottawa, OH

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