Service Representative Aid Officer

Shawn Shetrompf

**** ** **** ******, *****, FL **470, 863-***-****, **********@*******.***

Objective

To obtain a career utilizing my experience in the service to its full potential.

Skills/Qualifications

Proficient with computer programs such as Campus View 2000, MS Excel, MS Word, MS Outlook, Quickbooks,, MAS90, Syteline, West Florida; Property Appraiser; etc.

Experienced in working with both accounts payable and accounts receivable.

Experience

Florida Technical College

DeLand, FL

Financial Aid Coordinator

March 2022-Present

Marion County Tax Collector Ocala, FL

Deputy Tax Collector October 2020-Present

~Matched addresses through property appraiser website

~Sent tax delinquent letters

~Matched and printed bills for taxes owed

Sitel Ocala, FL

Customer Service Representative March 2019 – October 2019

~Answered 500 incoming calls per day

~Informed clients on uses of technology

~Worked with technicians to help clients

~Used online manuals to help clients with issues

Express Employment/R + L Global Logistics Ocala, FL

Collection clerk 1 November 2017 – January 2019

~Ran weekly AR report to determine status of customers

~Communicated via calling/emailing to customers daily with account information

~Used MS Excel to store account information

~Determined credit status of customers

~Posted payments from customers

Keiser University Fort Lauderdale, FL

Campus Bursar/Financial Aid Officer August 2007 – November 2017

~Assist each student with filling out the FAFSA

~Determine student title IV eligibility

~Work with students to obtain the documentation necessary to process their aid if selected for verification

~Review weekly reports to ensure all students’ financial aid is processed

~Obtain student information needed to submit financial aid package

~Post all AR transactions on student accounts

~Invoice third parties for tuition on student accounts

~Run weekly aging student account reports

~Communicated via calling/email to students with account information

Advantage Title, Inc, Lakeland, FL

Full Charge Bookkeeper May 2006 – August 2007

~Posted daily AP and AR transactions via Quickbooks

~Issued checks for closings, invoices, petty cash and utilities

~Conducted monthly bank and daily transaction reconciliations

~Communicated via calling/emailing to customers daily with account information

~Audited past underwriting AR for owed funds

~Ran weekly AP report via Quickbooks

Education

Keiser University Lakeland, FL

Master’s degree in Accounting May 2018

~Dean’s List

References Available Upon Request

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