Medical Billing Assistant

Crystal Majka

*******@*******.*** • 813-***-****

LinkedIn • Seffner, FL 33584

Operations Director

Forward-thinking, highly analytical, and accomplished leader with extensive experience in operational excellence, project management, and business development.

Well-versed in devising and executing business operations strategies and policies to oversee day-to-day operations. Stellar track of increasing revenue, streamlining operational processes, and managing individual/networks of medical surgical physician group practices, and ambulatory surgical center. Adept at analyzing competitive trends, developing recruitment/retention programs, and securing growth opportunities. Instrumental in steering and training cross-functional teams to achieve established objectives. Excel at building and strengthening professional relationships at all levels. Expert in organizational development, performance management, cross-cultural collaboration, P&L, and cost analysis. Possess strong understanding of healthcare professional revenue cycle environment applications of strategic AR workflow and medical billing principles.

Areas of Expertise

Healthcare Operations Management

Continuous Process Improvement

Financial Planning & Analysis

New Business Development

Project Lifecycle Management

Team Leadership & Training

Quality Assurance & Control

Budgeting & Forecasting

Strategic Marketing

Contracts Negotiation

Problem Resolution

Workflow Optimization

Career Experience

Center for Spinal Stenosis and Neurologic Care, LLC 2018 – Present

Practice Administrator

Execute EMR for paper chart practice and engage patient population for stronger market presence. Maintain accurate EMR coding by all providers as well as bargain commercial managed care Medicare/payor contracts. Update and manage electronic contract files and coordinate activities related to contact execution. Monitor initiatives to create new approaches to streamline existing processes and key performance markers along with restructuring work through new technologies deployment. Carry out improvement using resources focusing on best cost methods. Develop open communication with contracts. Execute project and data management functions by uncovering metrics to create transparency into revenue performances and collaborate with performance teams to influence customers and patients. Hire employees for all levels of employment and counsel staff through challenging situations.

Minimized redundant expenses and the wait time for appointments.

Efficiently highlighted practice as google 4.7-star provider practice.

Boosted profit by 15% in first year and employee engagement.

Managed compliance with federal, state, and local employment laws/regulations, recommended best practices, and analyzed policies/practices.

Advanced Business Management Services, Inc. 2008 – 2018

Director of Operations

Served as Director of Operations for privately owned Human Resource, Executive Management, and Billing Company to accomplish profitability targets and leadership for companies across Hillsborough and Pasco County. Devised and implemented cohesive strategic plans with management team to attain exceptional growth and profitability. Carried out operations, financial, and marketing responsibilities as well as spearheaded multiple projects, including company start-ups, logistics analysis/reformation, recruitment/retention program evaluation, financial performance, and staff productivity improvement. Created quality improvement activities/processes and orchestrated monthly/quarterly meetings with written reports based on trend analysis, data, and root analysis. Oversaw activities of five direct manager reports with total of 72 personnel.

Leading subsidiarize included:

Advanced Pain Care, Inc

Successfully improved competitive market position.

Minimized operating expenses by 11%.

Enhanced revenues by 10% and visits by 23%.

Followed up with slow payers and introduced collection actions.

South Tampa Surgery Center, LLC

Maximized patient satisfaction 85%+ threshold by improving flow, throughput efficiency, and appointment schedule options/accessibility.

Boosted physician productivity by 20%+.

Led Joint commission/Deemed status visits and coordinated all credentialing for licensing within multiple institutions.

Contracted with insurance companies with respect to providers and group practices.

Offered support for special projects and educational activities.

Managed special events, including meetings, dinners, interview sessions, orientations/graduation activities, and surgical statistics related to admissions, discharges, deaths, and complications, as well as database entry and processing of educational program data for Anesthesia Assistants.

Advanced Renal Care, Inc.

Accomplished quality of care targets via clinical documentation improvement.

Ensured accurate charge capture, staff productivity improvements, and AHCA visits.

Efficiently increased patient growth by 9% annually.

Advanced Anesthesia Care, Inc.

Oversaw budgeting, capital planning/expenditures and financial processes and physician scheduling

Advanced Medical Pharmacy, Inc.

Delivered startup management including, accreditation, licensing, and operational structure of facility.

Maximized net profitability in first three months of opening.

Attained double profits every year for first five years and 35% year six.

Advanced Diagnostic Medical Imaging, Inc.

Monitored facility design, construction, equipment procurement, and installation.

Led strategic operational and financial performance planning.

Advanced Vein Care, Inc

Managed workflow design as well as business development and execution.

Oversaw initial compliance, credentialing, accreditation, and infrastructure.

Additional Experience

Regional Marketing Manager, National Pain Institute, Tampa, FL

Chairman Anesthesiology Administrative Assistant, University of South Florida Physicians Group, Tampa, FL

Medical Receptionist/Medical Assistant/Front Office Lead, Tampa Bay Radiation Oncology, Sun City Center, FL

Education

Master of Business Administration, Concentration in Executive Management

Colorado Technical University, Colorado Springs, CO

Bachelor of Business Administration, Concentration in Health Care Administration (Cum laude)

American Intercontinental University, Schaumburg, IL

Associates in Arts

Florida State University, Tallahassee, FL

Certifications

Change Management, Project Management, Medical Assistant, and Medical Billing and Coding

Contact this candidate