Data Entry Administrative Assistant

Jennifer Karolina Mera Demera

Fairless Hills, PA 609-***-**** ***********@*****.***

Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Stays on top of demands in fast-paced environments by e ectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details, willing to take on any task to support the team and help business succeed.

SKILLS

Professional communication

Bilingual

Attention to detail

Computer pro ciency

Customer service

Highly organized

Problem Solving Skills

Task prioritization

Content creation

Project management

Process streamlining

CRM system

PROFESSIONAL EXPERIENCE

Executive Administrative Assistant O ce Manager / Family Life Protection Group 2020 - Current

Work directly with the Executive Vice President to assist in the planning to implement aggressive marketing initiatives to identify and generate prospects in accordance with the companies' goals

Responded proactively to email and mail communication requiring routine business correspondence.

Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.

Prepared meeting documentation and transcribed meeting recordings.

Distributed invoices, updated accounts, and entered new information into the customer relationship management system.

Helped clients obtain funds by completing and ling policy claims, facilitate forms to process any changes on their active Insurance policies

Monitored price trends of top Insurance Carriers as a leveraging tool for client’s needs

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Manage implementation project work plan including pre-planning items including but not limited to: scope de nition; overall strategy; resource, nancial, risk, quality, and timeline plans to meet the company’s pipeline

Boosted company pro le across all social media platforms, frequently updating social media pro les.

Wrote captions, published posts, and engaged audience members on multiple social accounts.

Updated social pages with information on new operational initiatives or special promotions.

Captured content with expert operation of camera, lighting, and sound capturing equipment.

Recorded on-site and studio-based sounds by professionally setting up and con guring microphones.

Organized and updated le systems, keeping records easily retrievable.

Adapted continuously to changing content goals and requirements in a fast-paced Life Insurance industry environment.

EDUCATION / CERTIFICATES

EASD Gran Canaria, Spain / Specializes in Plastic Arts, Image and Design Foundations of Project Management Certi cate by Cursera

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