Data Entry Customer Service
Resume:
Jezarel Wortham
Kansas City, KS *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Call Representative
Centrinex - Overland Park, KS
March 2020 to Present
Ability to multitask, handle high call volume, notate customers accounts with call details, ability to navigate through multiple systems simultaneously, update payment information, update account information, transfer to correct department
ACCOUNTABILITIES:
• Explains products and/or services to customers
• Provides prompt resolution to inquiries by providing accurate information diplomatically
• Documents records in a detail-oriented manner
• Follows up in a timely fashion to ensure customer satisfaction
• Performs other duties as assigned
Cashier/Customer Service
Walmart - Kansas City, KS
January 2019 to February 2020
Handle cash transactions, stock products, handle money transfers, organize products, process refunds and online orders, daily audits, update closing spreadsheet Cashier/Customer Service
McDonald's - Kansas City, KS
February 2016 to January 2019
Handle payment transactions, process customers orders, end of shift audits, cleaning facility, Education
High school diploma in General Studies
Wyandotte High School - Kansas City, KS
August 2014 to May 2018
Skills
• Time management (3 years)
• Microsoft Word (2 years)
• Customer service (2 years)
• Computer Skills (3 years)
• Data Entry (3 years)
• Microsoft Outlook
• Microsoft Office (2 years)
• Typing (2 years)
Additional Information
KNOWLEDGE, SKILLS, AND ABILITIES:
• Customer service and/or contact center experience
• Presents professionally and acts respectfully in working relationships with others
• Possesses customer focus
• Microsoft Excel, Word, Outlook, and fluency with the Web
• Regular and predictable attendance is an essential function of this job WORKING CONDITIONS: Can work in any work conditions PHYSICAL DEMANDS:
Stand, walk, Stoop, Crouch, Ability to lift up to 50 pounds,
Contact this candidate