JOEL DURHAM

(***) *** – **** adt08q@r.postjobfree.com Nashville, TN LinkedIn/JoelDurham

SCRUM MASTER DYNAMIC AGILE COACH

Team Leadership Relationship Building IT Project Management

Accomplished Scrum Master/Agile Coach presenting 15+ years of cross-functional, off-shore, & on-shore team development through coaching and mentoring to deliver complex IT projects on time and on budget. Excels at scaling Agile practices by aligning teams and organizations with product development, customer service, transparency, and solution resolution. Dedicated Product Quality & Control Test Engineer effectively transforming business operations by identifying and implementing advanced technology & software development. Certified Scrum Master multi-tasking to perform numerous, end-to-end technical projects by successfully integrating transformative technologies into the organization to increase profitability. Leads Agile development environments to achieve successful results and sharpen operational processes by fulfilling organizations’ large-scale goals & objectives through problem-solving, conflict resolution, and continuous improvement. Strategic, self-starter decision-maker who thrives in cross-collaborative work environments. Actively seeking a leadership role with a progressive organization where expertise in collaboration, continuous improvements, change management, business leadership, and team empowerment will add value.

Core Competencies

Solution Resolution

Workflow Optimization

Software Lifecycle Development

Customer Collaboration

Vendor Relations

Operational Efficiency

Contract Negotiations

Emotional Intelligence

Coaching & Mentoring

Enterprise Leadership

Operational Streamlining

Stakeholder Engagement

Professional Experience

2022 – Present • Kepro • Nashville, TN

Scrum Master

Leading 3 Scrum teams through discussion, decision making, and conflict resolution. Coaching product owners/stakeholders through solution strategies that align with business objectives while demonstrating agility and quality, as products for Healthcare Payer/Provider services are released for multiple clients.

* In this role, direction is provided through scrum events, progressed tracked on current work items and goals, and help workflow is facilitated through improvement initiatives.

* Impediment removal and direction on team self-management is emphasized within the technology group. Coordination through development and deployment.

*Facilitating communication between multiple roles is essential to identify barriers to improvement and to ensure satisfaction and productivity.

Key areas addressed include Agile Coaching and education to improve maturity and team productivity

Stakeholder discussions and coaching of multiple teams to ensure that priorities are addressed, and proper refinement takes place for feature rollout and story execution

2020 – Present • PNC BANK • Pittsburgh, PA

Scrum Master

Led 2 -5 Scrum teams by delivering hands-on coaching and mentoring to achieve organizational effectiveness while complying with Agile principles and upholding company values. Promote self-management and cross-functionality to accomplish project management goals. Improve team progress by identifying and eliminating obstacles. Arrange Scrum ceremonies and discover new opportunities to enhance velocity.

Steer individuals across multiple positions, featuring Product Owners, Business Analysts, Systems Developers, & Managers, to solidify team performance.

Facilitate Business Small Business group by approving key application architectural modifications to enhance system performance in 2021, successfully onboarding 16 new group members.

2012 – 2020 • FRESEARCH TECHNOLOGY • Pittsburgh, PA

Certified Scrum Master • Senior Product Quality Control Test Engineer• 2014 – 2020

Earned a promotion to a senior leadership role to supervise quality control and testing activities concerning product development. Coached and led both on-shore & off-shore teams in Croatia, Vietnam, & India to support Product Development goals by creating and submitting detailed progress reports directly to the Director of Quality Testing.

Led daily Scrum team meetings to communicate project obstacles, delegate workflows, and strengthen product development through quality testing.

Managed highly visible projects by leveraging expertise in strategic leadership, team building, solution resolution, & adaptability.

Constantly build and deliver quality products during periods of swift change and transition, featuring company buy-outs, mergers, & acquisitions.

Directed a new project to determine Scrum team maturity by designing and instituting effective solutions to support project stakeholders’ diverse needs.

Surpassed all product development productivity & performance metrics. Achieved multiple awards & accolades during tenure, featuring the Extra Achievement Award, for facilitating projects falling outside of immediate job responsibilities.

Product Quality Control Test Engineer • 2012 – 2014

Coached, mentored, and guided multiple teams in this multi-dimensional role. Actively communicated and built strategic relationships with Quality Control, Product, & Scrum teams by building relationships. Launched successful product deployments by managing quality control processes.

Collaborated with team members to timely deliver all test cases, securing product development objectives in alignment with scope, budget, & business requirements.

Presented expertise in Agile, Waterfall, & Scrum methodologies to attain seamless product delivery.

Successfully completed test cases to ensure data integrity for hardware products, web applications, & additional software tools.

2011 – 2012 • DANGER ROOM UNCONVENTIONAL TRAINING • Pittsburgh, PA

Youth Fitness Coach • Public Speaker

Trained and led athletes actively participating in sports, featuring wrestling, boxing, basketball, & mixed martial arts. Created the business from the ground up through networking and relationship building to expand the company’s book of business.

Served as International Youth Condition Association & Mixed Martial Arts Coaching (IYCA/MMACA) Certified Trainer, engaging with clients to secure their individualized fitness, socialization, & competition goals.

Devised weekly diet & exercise plans to complement participants’ program goals.

Delivered personalized coaching, mentoring, & leadership to facilitate junior and senior high school sports teams.

Consulted participants attending seminars & workshops promoting athleticism.

2008 – 2011 • INVIVODATA • Pittsburgh, PA

Quality Control Team Lead

Attained a promotion to Team Lead, driving project management by monitoring progress and recommending process improvements to maximize business performance. Led a talented team comprised of 15-30 on-shore & off-shore test coordinators and quality control testers distributed between Pittsburgh, PA office & Ho Chi Minh City, Vietnam.

Played a key leadership role as testing team member, proactively leading many project meetings daily. Collaborated with teams to simultaneously 5-15 concurrent projects.

Trained, coached, and directed all testing staff to achieve project alignment. Facilitated team trainings by regularly traveling to Vietnam.

Served as the technical liaison between the department & external partners, featuring Sales, Marketing, & Finance teams.

Assessed quality control processes, executed best practices, and performed internal & external audits.

Early Career

INVIVODATA • Quality Control Coordinator • Managed individual test projects while supervising 2-3 teams. Actively participated in project meetings, created specific test scenarios, and developed suites for clinical trial studies, reporting on each project’s progress to senior leadership.

INVIVODATA • Quality Control Tester • Successfully translated business requirements into test cases. Cross-functionally collaborated with Quality Control & Solutions Development teams to optimize functional & data integrity quality across numerous test scenarios. Ensured all test cases met Quality Assurance department requirements & standards.

Education & Professional Development

COMMUNITY COLLEGE OF BEAVER COUNTY • Information Systems Coursework

GEORGE BRYAN AND ASSOCIATES • QuickTest Professional Information Systems

• Certification Quality Assurance Information Systems Certification

Licenses & Certifications

ICAGILE CERTIFIED PROFESSIONAL • Business Agility Foundations • 03/2021

ICAGILE-AFT AGILE CERTIFIED PROFESSIONAL • Agile Team Facilitation • 09/2020

ICP-ACC AGILE CERTIFIED PROFESSIONAL • Agile Certified Coach • 11/2019

SCRUM ALLIANCE • Certified Scrum Master • 07/2019

SCALED AGILE, INC. • SAFe Agilist Certification • 12/2020

“Joel brings a strong and thorough knowledge of Agile to his role as Scrum Master at PNC. He is an excellent servant leader and does an outstanding job motivating his crew and creating an ideal team environment for them to deliver on critical business goals. He is very well respected by his peers and builds strong working relationships with Managers, Product Owners, & Business Analysts. Joel supported his crews during several months of resource challenges, including BA vacancies open for extended periods of time. He often goes above and beyond to help onboard crew members, playing a key role in getting them up to speed on Retail Agile processes. Joel is patient and respectful in his approach and always acts professionally.”

“Joel shines as Scrum Master. He is a leader on our team. He knows how to make his team work, as shown in the many successes that have delivered during the syndication project.

I have watched him lead his team through iterations to make sure their obstacles are removed. If I need to put someone in charge of a team to ensure they meet every day and achieve their goals, Joels is on my short list for that.”

Manager Feedback

“Joel shines as Scrum Master. He is a leader on our team. He knows how to make his team work, as shown in the many successes that have delivered during the syndication project.

I have watched him lead his team through iterations to make sure their obstacles are removed. If I need to put someone in charge of a team to ensure they meet every day and achieve their goals, Joels is on my short list for that.”

Manager Feedback

“Joel excels in the team atmosphere…he’s top notch. Everyone gets along with Joel and he enjoys working with all of them. His teams always run smoothly and effectively. They often accomplish their goals and then help other teams. Joel will always take the time to listen to others and give valuable feedback to improve operations.”

Manager Feedback

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