Data Entry Customer Service

Jeannie Thompson

Conroe, Texas *****

936-***-****

*******@*****.***

Skills:

Experience customer service.

Multi-Tasking skills.

Inventory Control.

Education:

Austintown Fitch High Scool- Austintown, Ohio

Diploma- June 1990

DeMontornd Automotove Group- Sept 2010- Sept 2022

Assistant to VP/GM RV Sales- 2016-2022

- Day to day opeations for 6 RV Stores- data entry- weekly inventory,meetings, floor plan audits with bank, po's to bank and manufactures on/for all inventory, Current licenses for all stores with the state and manufactures. Help close end of month tickets for sales and service. Travel arrangements, training for sale and make ready techs. made sure all sales and service agreements were current, time management for make ready/sales side. Ordering parts for wararnty and sales units.

-Resolved customer issues from the service and sales side

- Notorized all important paperwork

-6 years RV Show set up, open, break down. also dealt with the state and show organizers onal lpaperwork etc needed.

-Training new employees at new locations that were purchased for a 3 week tranistion period.

Construction Side- 2017-2022

- Remodel/New build/new property- organized surveys, soil samples, EPA regualtion paperwrok. Permits dealt with alll contractors, engineers, county and city officals inckluding fire marshalls for letter of occupanjy to open new builds. Make Ready Manager- 2012-2016

- scheduling times and days with new customers and make ready techs on new units that were purchased. Handles any issues that the customers may have had during a walk threw. orderes parts if needed. seperated warranty and inernal tickets. issued we owe's if needed.

-followed up with customers with in 30 days after purchasing.

- time management for make ready employees and wash crew.

-issued po's when needed for sub- contractors.

Serice Advisor- Sept 2010- 2016

-Customer Serice/Data Entry

-warranty, parts, scheduling customers to bring units in to be worked on. dealt with insurnace companie, extended warranty,warranty and customer pay issues. QC units ready for pick up.

Action RV Service- Jan 2005- Aug 2010

- Customer service, warranty, parts, data entry

-Handled wararnty claims, insurance claims

-Dealt with all extended warranty, warranty companies for payment

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