Entry Clerk Data

Michael Cole, CSM

********@*****.***

732-***-****

Dedicated customer service, accessibility, and digital media professional, motivated to exceed customer expectations.

EBTD.ORG - Oct. 2014 to Present

Client Support -Accessibility and Digital Media Specialist – Jr. Scrum Master

• Responsible for providing superior customer service to key accounts.

• Responsible for supporting clients and applying Section 508 guidelines, W3C’sWCAG 2.0, and industry best practices to develop, design, identifying, accessibility issues best practices and U.S. Section 508 standards.

• Responsibilities include identifying errors in document structure, headings, reading order, graphics, images, charts, tables, web content, hyperlinks, and captions.

• Analyze and correct documents for remediation as needed.

• Create accessible forms and files in PDFs, MS Word, MS Excel, and MS PowerPoint.

• Responsible for recruiting new interns and employees.

• Create Bots and conduct User Acceptance Testing (UAT) for client websites.

• Perform core SEO tasks such as competitive research, keyword analysis, on- page optimization and key performance indicators (KPI’s).

• Assist in the planning meetings for digital marketing campaigns, including web, SEO/SEM, e-mail, social media, and display advertising. Media Production Assistant

• Creative development team member responsible for developing new content, copywriting, and growth strategies.

• Assist in video production projects.

• Responsible for handling inbound and outbound customer service calls, distributing monthly billing, and assist with accounts receivable and collections. EEI Certified Public Accounting, Bethlehem, PA - Jun 2013 – Aug. 2013

• Data Entry clerk – Responsible for data entering client information.

• Customer Service Representative – Responsible for answering inbound calls. Education

Keystone College, Bachelor of Arts –Communication - May 2017 Deque University – Web Accessibility Certificate- 2021 Skills/Achievements

Certified Scrum Master

W3C’s, WCAG 2.0, U.S. Section 508 standards

GSA Section 508

Certified Google Advanced Analytics

Certified Google Analytics

IBM Artificial Intelligence

Microsoft Office Suite, Word, Excel, and PowerPoint, Adobe Facebook, Twitter, Instagram, and Pinterest Support Final Cut Pro Video Software

Creative Writer, Published Author OSHA Certified - General Industry

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