Sales Associate Customer Service
Resume:
Jasmine Ellis
Killeen, TX
***************@*****.***
.5+ years of work experience. Aiming to leverage a proven knowledge of customer satisfaction, customer service, and customer communications skills to successfully fill the Sales Associate/Call Agent role at your company.
Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
Work Experience
Registration Intake/Document Validation Agent
Federal Emergency Management Agency (FEMA)
February 2021 to Present
A Registration Intake Specialist Agent works on call, and assists loved ones through the Covid-19 Funeral Assistance Program with sympathy, patience, and understanding. Assist applicants through the application process with confidentiality of their personal information such as
SSN, banking information, and personal mailing addresses. Successfully submit applications and explain what to expect next from the applicant, including the documentations needed.
Transfer calls to different areas of assistance.
Document Validation requires fraud review for applications such as verifying funeral home contracts and receipts, reviewing cases for risk stamps and other alerts, and making outbound calls to applicants and funeral services.
Sales Associate
Walmart
May 2015 to December 2020
Providing amazing customer service and satisfaction to clients while merchandising, handling inventory, answering phones, and maintaining a safe and clean environment for customers and fellow associates alike.
Education
Associate of Applied Science in EDUCATIONEDUCATIONEDUCATIONEDUCATION Business Principles
TEXAS COLLEGE - Killeen, TX
May 2022
Skills
• Strong communication Calm demeanor Positive and professional Conflict resolution Time management Multitasking
• Cold Calling
• Typing
• Documentation review
• Windows
• Customer support
• Contracts
• Contracts
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