Problem solving, Time management, Communication, project management
Resume:
Business Administrator
Work History
Contact
Skills
Christian Willis
Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Clinical Manager
Humana/ Centerwell Senior Primary Care, College Park, GA
Promoted high morale and staff retention through
dynamic communication, prompt problem
resolution, proactive supervisory practices and
facilitation of positive work environment.
Selected, promoted and terminated staff members.
Built more than 30 patient charts and enhanced
organizing systems to improve recordkeeping
procedures.
Implemented onboarding for new employees, which
enabled each to effectively learn tasks and job
duties.
Regularly evaluated employee performance and
provided feedback.
Managed 8 employees with various personalities
and from different cultures for large 2-physician
practice.
Communicated effectively with staff members,
physicians and patients, employing active listening and interpersonal skills.
Managed daily operations of 10-person clinic
supporting approximately 30 patients per week.
Delegated tasks to staff members, monitored
completion of all duties and provided support to
enhance performance.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Communicated with patients, asked appropriate
2021-08 -
2022-10
Address
Atlanta, GA, 30349
Phone
blessingscome0120@gmail.
com
Medical billing
HIPAA
Effective communication
Medical practice
management
Compliance Oversight
Patient service
questions and employed active listening to
determine best care.
Handled job duties for staff members which were
unavailable or out of office.
Identified opportunities to improve clinical practices, devised strategies and implemented plans to
increase patient care standards and enhance
operational procedures.
Monitored all phone calls and scheduled
appointments.
Clinical Manager
Infectious Disease Associates PC, Riverdale, GA
Promoted high morale and staff retention through
dynamic communication, prompt problem
resolution, proactive supervisory practices and
facilitation of positive work environment.
Selected, promoted and terminated staff members.
Implemented onboarding for new employees, which
enabled each to effectively learn tasks and job
duties.
Identified nurses' and staff training needs and
devised training programs to close gaps.
Regularly evaluated employee performance and
provided feedback.
Recommended ways to reduce overhead and cut
printing costs, effectively saving practice $17
thousand dollars.
Implemented ongoing learning strategies such as
tutorials, instructional modules and supervised
hands-on sessions to help nurses and staff improve understanding of medical equipment and care best
practices.
Facilitate hiring of qualified Medical personnel by interview applicants and making recommendations
for employment.
Managed 11 employees with various personalities
and from different cultures for large 3-physician
practice.
Communicated effectively with staff members,
physicians and patients, employing active listening and interpersonal skills.
2015-09 -
2020-10
Worked with nurse manager to develop nursing staff through education, evaluation, performance
management and competency improvement.
Oversaw overall operation of nursing services and
patient care.
Reviewed financial resources and prepared reports
showing resource allocations.
Delivered effective onboarding and training to new and existing employees and cross-trained staff
members in other job roles to maximize coverage.
Managed daily operations of 11-person clinic
supporting approximately 65 patients per week.
Implement new policies and educate staff on
changes.
Developed, implemented, revised and evaluated
policies and procedures.
Delegated tasks to staff members, monitored
completion of all duties and provided support to
enhance performance.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Communicated with patients, asked appropriate
questions and employed active listening to
determine best care.
Monitored, analyzed and corrected staff
performance and worked with nurse manager to
raise standards of practice.
Handled job duties for staff members which were
unavailable or out of office.
Identified opportunities to improve clinical practices, devised strategies and implemented plans to
increase patient care standards and enhance
operational procedures.
Monitored all phone calls and scheduled
appointments.
Medical Billing and Collections Specialist
Midtown Urology, Atlanta, GA
Compiled and tracked outstanding balances owed
to medical facilities.
Processed online and paper appeal submissions and
refund requests.
2010-08 -
2015-10
Corrected, completed and processed claims for
multiple payer codes.
Assisted in reconciling deposit and patient
collections.
Logged charges and payments within EClinical
Works.
Processed billing calls and answered questions from patients and third-party carriers.
Received and sorted mail, prepared packages for
delivery and scanned documents.
Generated accounts payable reports for
management review to aid in financial and business decision making.
Processed payment via telephone and in person
with focus on accuracy and efficiency.
Entered invoices requiring payment and disbursed
amounts via check, electronic transfer or bank draft. Managed invoicing and payment processing
operations.
Verified accuracy of accounts payable payments,
resulting in 15% reduction in payment errors and
check reissues.
Produced and mailed monthly statements to
customers and assisted with related requests for
information and clarification.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal
entries and accruals.
Used data entry skills to accurately document and
input statements.
Reconciled past due accounts achieving 35%
reduction in outstanding invoices.
Promoted consistent accuracy of billing information by reconciling over 100 accounts monthly.
Handled account payments and provided
information regarding outstanding balances.
Responded to customer concerns and questions on
daily basis.
Generated financial statements and reports
detailing accounts receivable status
Education
Accomplishments
Diploma : Health Sciences
Westlake High School - Atlanta, GA
1995-09 -
1999-06
Associates Degree : Business Administration
Atlanta Metropolitan State College - Atlanta, GA
2002-08 -
2005-07
Earned "TOP MANAGERS AWARD " for Bettering the
Culture in my clinic.
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