Data Entry Service Representative
Resume:
LaTanya Holliday
Nurse's Assistant - LW Nursing Agency
Florissant, MO 63033
********************@***********.***
To secure a career position that will allow me to maximize my health care leadership and office administration skills.
I have professional experience in client services, public interaction, and project management. Work Experience
Nurse's Assistant
LW Nursing Agency - St. Louis, MO
January 2017 to Present
Fulfil and administer a variety of general aide and well-being support for seniors and special needs patients. Provide
assistance with bathing, dressing, grooming, and personal hygiene and apply life skills with detailed attention. Assist with basic living needs and introduce special interests that focused on health care improvement.
• Manage patient medication, rehabilitation, and physical therapy sessions
• Accompany patients to medical appointments, group activities, and scheduled outings
• Exceptional listening skills in providing responses in a courteous, tactful, and friendly manner Customer Service Representative
Macy's Call Center - Bridgeton, MO
February 2007 to November 2011
Answered and responded to incoming phone calls from customers who requested assistance with their delinquent
store charges, payments, and invoice statements. Determined and provided the proper adjustments to existing
customer's credit accounts. Received and recorded customer transactions into the company's database.
• Received many inbound billing inquiries and met the call center goals and quotas
• Strong knowledge and understanding of internal department policies and procedures
• Exceeded customer service requirements for quality and high service levels with customers Nurse's Assistant
Right at Home Nursing - St. Louis, MO
May 2007 to January 2011
Served as a home health aide providing direct client care and followed the directions of a nurse or doctor to enhance the patient's treatment services. Utilized technical skills learned in both the classroom and clinical setting.
Managed and tracked the patient's vital signs and highly skilled in recuperating measures and daily personal care.
• Completed private duties, light housekeeping, and other residential assignments
• Daily recorded the patient's medical activity, which included repeated observations
• Performed in-home services, prepared healthy meals, and achieved comfort management Nurse's Aide
Courtyard at the Willow - Puyallup, WA
February 2000 to November 2005
Accomplished the everyday tasks within the skilled nursing facility and assisted with lifting, transferring, range of motion exercises and ambulation. Worked within the transitional care hospital and assisted with daily assignments, such as occupational therapy tasks and patient improvement support.
• Followed state and federal guidelines in planning of services for patients
• Monitored vital signs, managed meal intake, and worked with recovery patients
• Supported the families in their time of need and updated relatives of any developments Education
Certified Nursing Assistant
City College - San Francisco, CA
Skills
• CUSTOMER SERVICE (4 years)
• DATA ENTRY
• RECORDS MANAGEMENT
• CLERICAL
• PROBLEM SOLVING
• Home Health
Additional Information
SKILLS:
Rehabilitation Service Patient Assessments Customer Service Team Leader Health Care Assistant Records Management Medical Reporting Problem Solving Interpersonal Relations Communications Skills Data Entry & Clerical Microsoft Office
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