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Front Desk Customer Service

Location:
Fort Worth, TX
Posted:
December 13, 2022

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Resume:

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Brooke Obrien Gonzalez Resume...

* ** *

Brooke Obrien Gonzalez

Summary:

To utilize my 7+ years of administration skills and excellent customer

service with a company that offers a positive atmosphere to learn and

implement new skills and technologies for the betterment of the

organization.

Skills:

* Spanish Translator * Microsoft Word

* Detailed Oriented * Scheduling

* Proactive ¢ Sanitation and Safety

* Team Building & Leadership * Time management

* Strong Communication ¢ Performance Feedback

* Excellent Customer Service * Strategic planning

Professional Experience:

Dart Warehouse — Grand Prairie, TX January 2015 to November

2021

Positions:

Lead Supervisor, Payroll Inventory, Shipping and Receiving

* Created a positive, pro-active and team-based culture

¢ Ensure all staff followed all policy and procedures

* Developed and maintained good communications with other

managers from different departments

* Performed system administrator function for Time Force system to

track employees time and attendance including edits and updates

* Monitor work flow to ensure all deadlines are being met

¢ Ensured all inventory policies were in compliance

* Process weekly payroll for over 100 employees which included

commission, hourly, and salary payments

* Manage front desk responsibilities when needed

* Prepare daily and weekly reports for Operations Manager and General

Manager

* Assisted in other department as directed by management

* Resolved a wide variety including missing merchandise, delivery

cancellations, damaged merchandise and incomplete deliveries

¢ Filled requisitions, work orders, or requests needed by clients

Dollar General Store- Grand Prairie, TX

June 2013 to January 2015

Position:

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