Charolette Davis

Deland, FL ***** • 386-***-**** • adt00s@r.postjobfree.com • WWW: Online Digital Resume Professional Summary

To secure a position with a progressive organization that will allow me to utilize my professional skills and abilities. Being a proactive self-starter with excellent interpersonal skills and established track record of fostering positive relationships with internal and external customers. Able to closely follow established company guidelines, but with flexibility to operate in fast-paced, start-up environment that is constantly growing and evolving. Work History

Medical, 04/2018 to 05/2018

Prompt Care Urgent Care – Orange City, Florida

Billing & Coding (Externship 160hrs.)

Operated office equipment, such as fax, scans and Copiers Researched denial claims and made corrections as directed the office manager Placed courtesy calls out to the patients to receive feedback on their previous office visits Organized charts to make sure all documents were in order Retrieved patients charts when requested

Answered calls and directed them to the appropriate departments. Correctional Officer II, 05/2006 to 03/2013

Volusia Reginal Juvenile Detention Center – Daytona Beach, Florida Responsible for the discipline, control, security and safety of inmates Screened and classify inmates regarding health, mental health, pre-trial release, custody housing, crisis intervention, and correctional programming Supervised the security and conduct of inmates in various housing areas/dayrooms, during group meetings, meals, bathing, at recreation, during visitations, institutional activities, court house and on work and other assignments

Counseled inmates and work with inmates in educational, vocational, recreational and other rehabilitative programs

Issued clothing and supplies to inmates

Investigated and report incidents and crimes within the facility Maintained records related to inmates and job assignments; write clear and concise reports. Customer Service / Receptionist, 06/2003 to 10/2005 Mobility Products Unlimited – South Daytona Beach, Florida Effectively manage large amounts of incoming calls, emails, and escalations Identify and assessed customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information

Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines and policies Customer Service Representative / Operational Manager, 11/1999 to 09/2001 Cingular Wireless – Lake Mary, Florida

Diffused customers' complaints,

Educated clients on their coverage area and price plans Engaged in programing and troubleshooting their equipment's, refinanced client bills, accepted payment by checks and credit cards, as well as debit cards Issued necessary credits to customer account when necessary Assists customers in upgrading their equipment and price plans so they will have the best coverage in their immediate area

Provided excellent customer service to all customers that came through my telephone line and walk ins.

Senior Wire Operator / Customer Service Representative / Assistant Supervisor, 10/1987 to 08/1997

Merrill Lynch Incorporated – New York

Governed the daily flow of about $3 million of trades for the Debt Marketing Department Maintained trades on a timely basis where as it must be documented for the Operational Manager on a daily basis for quotes

Accurately and quickly process those trades in the Bloomberg System for Debt Marketing Assistant by the cut off time

Filed and store records of each trade that was processed that day Questioned all discrepancies of trades on the clients' behalf to make sure that the trades were processed accurately

Managed other operators in the Operational Department in the absent of the supervisor. Education

Medical Billing & Coding

Florida Technical College - Deland, Florida

Certified Professional Coder: 2005

Daytona State College - Daytona Beach, Florida

General Office Clerk: 1985

SCS Business Institute - Brooklyn, New York

Word Processing: 1982

William H. Maxwell Voc. HS - Brooklyn, New York

High School Diploma

Mobility Products Unlimited: 2003

Best Customer Service Representative: 2003

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