Leah M. Thames

**** ***** **

Toledo, Oh *****

Tel: 419-***-****

Cell: 419-***-****

adszz8@r.postjobfree.com

OBJECTIVE

To secure a full-time position as a customer service representative with a reputable and growth-oriented company.

WORK EXPERIENCE

Genoa Healthcare Pharmacy LLC/ United Healthcare Group, Renton, WA

Operation Assistant/Trainer

01/2015 - 11/2021

- Proficiency with the Genoa pharmacy dispensing system (Prodigy).

- Knowledge of medication preparation for dispensing including compliance packaging.

- Incoming and Outgoing calls to patients, doctors, nurses, case managers.

- Assist and Train all pharmacy employees with communication with insurance carriers and state billings claims issues.

- Oversee approximately 32 pharmacy in the surround Ohio and Michigan area.

- Assistant with Pre-Opening task as assigned by Director of Operations.

- Travel 95%.

- Exercises tact when dealing with mental health patients situations.

- Compliance of State, Federal, and Corporate policies and procedures.

- Knowledgeable of Computer Technology.

Omnicare of Perrysburg Ohio, Perrysburg, Oh

Certified Pharmacy Technician/ Data Entry

03/2014 - 01/2015

- Data Entry Patient Prescriptions.

- Calling doctor offices and hospitals on clarification of orders.

- Calculating and verifying correct dosage based on the prescription enter.

- Processing orders based on the priority.

- Assigned orders, print labels, forms and delivery tickets.

- HIPAA assist with pharmacy work flow.

- Triage orders by urgency and departments.

- 35wpm.

Anthem Pharmacy, Cincinnati, OH

Customer Service Representative's

03/2010 - 08/2012

- Focusing on proactively resolving members and providers with questions on medication claims, PA authorization, explaining benefits to members using computer base resources.

- Multitasking with actively listening to the members and resources information that the member give you.

- Great communication able to sympathize and continue to give the member the full focus on the task at hand.

- 35wpm.

Cincinnati Childens Hospital, Cincinnati, OH

EMT/ Emergency Room

02/2000 - 01/2010

- Triage patient on acuity.

- Assistant Nurses and Physician in the Emergency Room.

- Assistant with Helipad emergency.

- Fast pace.

- Charting.

- HIPPA regulations.

- OSHA regulations.

- Cleaning and assisting with wound care.

- Record vitals of all patients.

EDUCATION

University of Cincinnati Cincinnati, Oh

Bachelor in Nursing, GPA: 2.9

1999 - 2002

American Intercontinental University Chandler, AZ

B.A in Business Administration, GPA: 2.85

2018 - Present

SKILLS

- Strong interpersonal and communication skills.

- Microsoft Office Programs (Word, Excel, PowerPoint, Outlook, Access).

- Very Detail orientated.

- Problem resolution.

- Strong organizational.

- 45wpm.

- Technology savy.

Contact this candidate