Customer Service Data Entry

Robert L. Mason

**** ***** **., *****,** *****

941-***-**** *************@*****.***

OBJECTIVE:

To obtain a responsible and rewarding position in the customer service field using my variety of knowledge, skills and understanding of the business industry. Currently seeking to return to pharmacy technician with current CPhT certification.

ABILITIES:

Wide experience in working with diverse groups of customers and co-workers along with exceptional customer service skills. I work well with others in a team environment and continually show enthusiasm, initiative, and pride in my job. I communicate well with client’s coworkers, and supervisors alike. I am able to work well under pressure, and have great coaching skills. I am proficient in Microsoft office suite and POS systems.

EXPERIENCE

Pharmscript 7/22-Present

Tampa Florida

Pharmacy technician

Filling prescriptions for long term assisted living facilities

Bath & Kitchen Connections:11/2020-present

Tampa Florida

Apprentice

Kitchen, bath and home renovations

Plumbing

Electrical

Cabinetry

Alorica: 10/2018-6/2020

2805 Fruitville Rd. Sarasota, FL 34237 941-***-****

Team Manager

Online banking manager

Exceptional customer service

Managed team of 20 people in a call center

Great computer skills

Payroll

Scheduling

Coaching associates

Handling incoming calls to assist agents

Processing returns/replacements

Scheduling pickups and deliveries

Morton’s Gourmet Market: 10/2015- 9/2018

1924 S Osprey Ave, Sarasota,FL, 34239

Floor Manager

Exceptional customer service

Managing entire store

Knowledge of all departments

Receiving products

Ability to fill in at any position

Taking and processing catering orders

Assisting customers and able to suggest and inform on food preparation

Managing cash and deposits

Logistics of deliveries and driver’s.

Scheduling of staff

Coaching staff and assigning duties

Publix Supermarkets/ 01/2012-9/2015t

Sarasota, FL

Customer Service Team Leader

Exceptional customer care

Coaching and delegating daily responsibilities

Managing staff of 12-30 associates

Cash handling

Payroll

Receiving

Stocking

Merchandising

Salvation Army / 11/2011-01/2012

Sarasota, FL

Donations Collector

Customer service

Logistics

Deliveries and collections

Subway Restaurant / 08/2010-01/2011

Sarasota, FL

Assistant Manager

Store opening and closing

Managing staff of 4-12

Supervise unit operations to ensure food safety, preparations, and cleanliness standards were maintained

Provided on the job training for new employees

Inventory control

Exceptional customer service

Endeavor Telecomm, Inc. / 01/2010-12/2010

Computer Network Installer

Full installation and service of business networks and security systems

Pat Medley Home Repair / 01/2009-10/2010

Bradenton, FL

Home Repair Specialist

Computer and electronics set-up

General electrical service

Pressure washing/painting

Landscaping

Morgan and Bert Contractors / 06/2008-12/2008

Commercial Electrician

Ground up electrical construction

Pulling wire, installing fixtures, outlets, circuit panels

US Department of Veterans Affairs/ 11/1998-01/2008

Fort Myers, FL

Certified Pharmacy Technician

Excellent customer service

Filling prescriptions

Data entry

Procurement of medicine and supplies from different contractors

Compounding prescriptions

Compounding IV medications

B & I Contractors 02/1993-11/1998

Fort Myers, FL

Electrical Apprentice

All aspects of electrical construction

United States Army 12/1984-12/1992

Ranger school

Airborne school

Desert Shield and Desert Storm

Honorable Discharge

EDUCATION:

Certified Serv Safe Manager

High School Graduate 1984 from United States Army Education Center

A.S. Degree from Hillsborough Community College 1992

CPhT

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