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Debit Card
En español
About the Debit Card
The EDD issues benefit payments for Disability
Insurance, Paid Family Leave, and Unemployment
Insurance claims using a visa debit card. This
prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD.
Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.
Debit Card Benefits
Get your money sooner.
Use it everywhere VISA is accepted (in stores,
online, and by phone).
Withdraw cash at ATMs, banks, and stores
with cash back options.
Transfer funds to the financial institution of
your choice at no additional cost.
Be notified when a deposit is made to your
card, or when you have a low balance.
Receive fraud protection from a Zero Liability
Policy.
Show All
If your card is lost or stolen, call Bank of
America at 1-866-***-**** (TTY: 1-866-692-
9374). When prompted, choose Lost or Stolen
from the automated menu. You do not need to
have your old card number or speak to a
representative.
Replacement cards will be delivered in 7 to 10
business days from the date you order it. Once
you order a replacement card, avoid
requesting a second one. Ordering a second
card will permanently block the first one and
this may cause a delay in receiving your
payments.
Returned Cards
The EDD cannot accept returned debit cards. If you return a card to the EDD, we will forward it to Bank of America. Once benefit payments have been
deposited into your debit card account, the EDD
cannot remove the funds from the debit card.
Disclosures and Fees
You will receive a welcome packet with your card.
Be sure to read all information including fees for the debit card. For digital wallets, view the Digital
Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees.
Additional Information
For more information about your debit card, visit
Debit Card FAQs or Bank of America Debit Card
FAQs.
If you need more help, you can speak with a Bank of America Customer Service representative 24 hours
a day, 7 days a week by calling one of the following phone numbers:
Within the United States: 1-866-***-****
Outside of the United States: 1-423-***-****
(Collect)
TTY: 1-866-***-****
Important: Bank of America representatives
cannot answer questions about your claim or EDD
programs.
Frozen Debit Card
We are continuing to work with Bank of
America on shutting down fraudulent claims.
If transactions on your card appeared to be
suspect or fraudulent, it was frozen to
prevent further activity.
The EDD will only contact you if we need to
verify your identity. Otherwise, call Bank of
America at the number on the back of your
card at 1-866-***-**** (TTY: 1-866-***-****)
to resolve the situation. Learn more about
frozen cards.
Delivery and Activation !
Payments !
Lost or Stolen Cards "
Frozen Cards !
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