Customer Service Support Specialist

GenSpark is a division of Pyramid Consulting, Inc. www.genspark.net

Joshua Michel

Oracle RMS Developer

Experienced bilingual professional with the ability to work in a fast-paced environment demanding strong organizational, technical, and interpersonal skills; Committed to providing exceptional customer service. Confident and poised in interactions with individuals at all levels. Professional with a strong information technology background and programming networks, business Intelligence experience.

Skills

• HTML • CSS • JavaScript • React • Python • Django • PL/SQL • MS SQL • TCP/IP • Oracle • SQL • Video Basic • RMS Techno Functional • ProC • Basic Core Java • Oracle SQL Developer Tool • Eclipse • Postman • Soap UI • Linux Scripting

Education

Kenzie Academy – Full Stack Web Development 2021

Atlantis University – M.S. in Computer Engineering 2019 Atlantis University – Bachelor in Management IT Engineering 2017 ITT Technical Institute - Associates Electronic Engineering Technology 2016 Miami Dade Medical College – Associates in Opticianry 2002 Certificates

GenSpark RMS Oracle Developer Jan 2022

Experience

GenSpark Nov 2021 – Present

Oracle RMS Developer

Miami, FL

GenSpark is a division of Pyramid Consulting, Inc. www.genspark.net

• Worked on assignments in RMS

• Creating Foundation Data

• Creating Organization Hierarchy

• Creating Suppliers, Partners

• Creating Various types of Items, Item List, Location List

• Creating Transactional Data such as Purchase Orders, Transfers, Inventory Adjustment, Return to Vendor, ASN, Shipments Receipts

• Validation of Finance Transaction Data into tran_data tables for above Transactions

• Executed Batches of RMS

• Debugging in PLSQL/ProC for RMS Batches and Packages

• Used Oracle PL/SQL to create Anonymous Blocks, Procedures, Functions, Packages, Triggers

• Learnt of Oracle Integration Tools on Oracle Cloud Platform including RIB, RIHA, RDMT, BDI, RSB, RFI, Soap WebServices, XML & XSD Messages North Miami Senior High Feb 2019 – Aug 2019

IT Support Specialist

• Oversaw IT services for 50-70 administrative staff.

• Completed two consecutive 1-year contract positions.

• Regularly installed security and software updates on staff computers.

• Assisted staff with questions or technical issues regarding hardware or software.

• Flagged suspicious activity on employee computers, and followed up with employee to verify the caused

• Networking design and maintenance, scripting, SAN management, backup systems management.

• Mail administration, disaster recovery systems, home/office automation systems, antivirus/security manage

• Video conferencing support, media production support, and other complex system administration tasks.

• Microsoft Dynamics 365

• General knowledge of iOS and MDM platforms

• Operating in a Windows server environment, both on premise and in Azure

• Warehouse Management System Module

• Employing a variety of technologies including VMWare, Exchange, SharePoint, BackExec, Bloomberg, EMC

Canon Feb 2017 – Feb 2019

Digital Services Specialist

• Verify Customers' Concern.

• Perform COM-TEST.

• Check Service Log, System Software Version, Service History, Drum Counter, ADF Rollers/Sensors, the ITB and Patch Sensors

GenSpark is a division of Pyramid Consulting, Inc. www.genspark.net

• Fixing Feeder and Registration Area.

• Clean Paper Feed, Bypass sensor.

• Remove/Clean the Primary/Pre-Transfer Coronas Assy.

• Inspect Front Door Actuator of Pro Punch.

• Make the System Software Versions are up to date with all the machines.

• Check the System Networks in all machines/ Printer server

• TCP/IP Address, DNS, HTCP, SMTP set upg

• Alteryx self- service analytics with a platform that can prep, blend, enrich, and analyze data, manage, and deploy

Walgreens Jan 2006 – Feb 2017

Assistant Manager

• Supervised and trained employees and provide superior customer service.

• Counted and prepared cash and checks for daily deposits; balance and calculate incoming cash flow.

• Assisted in scheduling over 20 employees.

• Maintained store in a fast pace and changing environment.

• Troubleshoot technical problems with registers and computers Florida International University Sep 2003 – Feb 2006 Tutor

• Provided tutoring services to students.

• Offered assistance for developing studying strategies.

• Worked with the tutee to develop a tutoring plan that fits the student's individual needs.

• Prepared tutoring sessions to ensure the tutee's academic development.

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