Customer Service Receptionist

TASHA WILLIAMS

Sandy Spring, MD *****, 240-***-****, ***************@*****.***

PROFESSIONAL SUMMARY

Receptionist / concierge focused on customer service that finds solutions for issues at hand. Looking to contribute interpersonal skills to an office position where teamwork is prioritized. SKILLS

● Friendly, good sense of humour, enthusiastic and patient

● Clear oral and written communication

● Problem-solving

● Priortize tasks

● Attention to detail

● Structure data

● Tracking inventory

● Complaint resolution

● Customer satisfaction

● Cash management

EXPERIENCE

Concierge April 2018 - Current Planned Companies Philadelphia, PA Answer calls and visitor inquiries.

Deals with unhappy or belligerent residents with a calm voice and positive manner. Organize multipe packages and complete an audit daily, Ensure incoming and outgoing mail/parcels reach the appropriate destinations.

Juggle multiple tasks at the same time and complete them quickly. Know titles and job duties of all staff members so calls and service requests can be directed accurately.

Build healthy, professional and kind relationships with residents, contractors and leasing agents. Professional Hair Stylist /Receptionist January 2007 - January 2014 Hair Cuttery Rockville & Derwood, MD Ambitiously built clientele, and networked with other professionals. Actively listened to clients requests and gave them honest feedback and insights. Maintained clean, organized and hygienic work space. Created flattering hairstyles for clients due to understanding lines, shapes and colors. Specialized in special occasion hair design.

Sold salon products, charge customers according to their services and handled money. EDUCATION

GED January 2018 Montgomery College, Rockville, MD Cosmetologists June 2005 Montgomery Beauty School, Silver Spring, MD

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