Service Representative Sales Associate
Resume:
Lamarte Staton
Raleigh, NC *****
***********@*****.***
Skills
Sales, Customer Service, Organizational Skills, Call Center, Computer Operation, POS, Software Troubleshooting, Microsoft Windows, Network Support, Operating Systems, Remote access software, Salesforce, Live chat, Microsoft Outlook, Computer skills.
Education
Enloe High School -- Raleigh NC
High School Diploma
Work Experience:
Sales Consultant /Technician
TEKsystems June 2022 to Present
Handle an average 70 - 80 inbound/outbound calls per day, provide detailed product knowledge and assist them with the features of product for sales.
Sell internet and voice product services.
Troubleshoot for many different members for residents & Businesses for various issues like phone, voice, computer & internet.
Use dual monitors and tools to help resolve issues & making help desk tickets.
Verify set up of equipment, verify customers’ accounts.
Managing open tickets, escalating, and closing tickets.
Achieved monthly sales quotas and Business to customer sales.
Conduent - Raleigh, NC
Sales Service Representative Mar 2017 to May 2021
Executed on outbound calling strategy to warm leads and managed the entire sales process from start to finish, ensuring a seamless sales experience.
Sales products includes Phones, Computers, Laptops, etc.
Typing & communicating with multiple customers.
Understanding of how all products work and how to answer all of customers questions or concerns.
Basic troubleshooting for All Apple products.
Assisting customers with multiple products
Troubleshooting phones, tablets, computers
Infinity Marketing - North Carolina
Sales Agent Sept 2020 to Mar 2021
Marketing and up selling High speed internet along with phone and TV for Verizon Wireless.
Made Sales to home consumers and Small to Large Businesses.
Dialled over 200-300 times per day.
Met Sale goals.
Enrolling and setting up new Accounts
Qualfon - Raleigh, NC
Customer Service Representative June 2020 to Dec 2020
Roadside Agent dispatching calls.
Taking outgoing calls from service providers and third-party roadside companies and dispatching calls.
Taking incoming calls from stranded customers
Inputting and locating policies.
Validating & verifying coverage for customers.
Inputting data for service providers to be billed or paid for overages or extra miles.
Customer Service Representative
Kelly Services - Raleigh, NC Jan 2019 to Aug 2019
Troubleshooting and handling Apple products from phones, computers etc. having knowledge about all products and how to troubleshoot them.
Setting up repairs and appointments.
Creating Cases and Ticket numbers.
Escalating Cases to T2 and other departments.
Inbound abs outbound calls.
Chatting with other departments to resolve issues.
Alorica - Raleigh, NC
Samsung Sales and Experience Expert April 2018 to May 2019
Sold Samsung SmartThings & Smart devices such as Hubs, lights, Tv’s, Washing machine & more.
Troubleshooting Samsung products
Troubleshooting SmartThings & Smart devices such as Hubs, lights, Tv’s, Washing machine & more.
Creating tickets and operating Zendesk and other programs
Plato's Closet - Raleigh, NC
Sales Associate June 2017 to January 2018
Greeting Customers as soon as they walk in with a smile.
Assisting customers with bags to sort
sorting & organizing clothing for inventory.
Running the rack from the dressing room back to sales floor
Working the dressing rooms
Operating the Cash register
Opening & Closing the store.
Rack maintenance
PacSun - Raleigh, NC
Sales Associate September 2015 to January 2016
Greeting Customers as soon as they walk in
Helping multiple customers find items on the sales floor
folding items for display
Obtaining Sales while bonding with the customers.
Organizing clothing to be need and visible.
Closing the store
Working the dressing rooms.
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