Production Operator Customer Support

GEORGE G. GARZA

Cedar Park, TX ***** • 512-***-**** • **************@*****.***

https://www.linkedin.com/in/george-garza-55389670

SUMMARY OF QUALIFICATIONS

20+ years of technical implementation experience

20+ years of technical troubleshooting and support experience supporting Fortune 500 companies

4 years of technical team management experience

SKILL HIGHLIGHTS

Solution Delivery, Customer Support, Technical Support, Incident Response, Incident Management

Data Automation, Data Storage, Data Retention, Data (Audit) Compliance

Resource Management, Technical Team Management, Implementation Leadership

Development, Programming, Product Management, Voice of Customer (VoC) PROFESSIONAL EXPERIENCE

CDL DRIVER \ TECHNICAL RESOURCE OPERATOR Oct 2021 – Current Maple Ridge, Cedar Park, Texas

Drive Bus

Project in flight, Store Sensitive information to a database SELF EMPLOYED DATA CLEANSING TECH Aug 2021 - Current

Work with clients on deleting data, organizing data, and sorting data on their personal computers using Microsoft XL

HANDYMAN Jan 2021 - Current

Work with clients on home improvements.

INCIDENT TEAM MANAGER Oct 2019 – Aug 2020

Fiserv. Austin, Texas

Managed a Team of 7 employees

Provide immediate response and support when incidents occur. Command and control communications and response activities for major incidents. Work with cross functional teams within Fiserv and the business we serve to respond, identify corrective strategy/response, and track activities to restore normality.

Record and track all issues. Develop ways to prevent similar problems in the future. Develop processes and procedures to deal with problems and develop solutions. PROGRAMMING MANAGER Nov 2018 – Sep 2019

Fiserv. Austin, Texas

Managed a Team of 8 employees

George G. Garza Resume – Page 2

Provided a shared vision so that team members understood how their tasks supported the goals of customers, the company, and other team members.

Directed and oversaw team members and activities, from defining initial goals and strategy, managing the team budget, product enhancement suggestions, and supporting customers. IMPLEMENTATION TEAM LEAD Sep 2016 – Oct 2018

Fiserv. Austin, Texas

Led a team of 10 Employees

Communicated and enforced company goals, safety practices, and deadlines to team. Motivated team members and assesses performance. Provided feedback to management, including hiring and training, and kept management updated on team performance.

IMPLEMENTATION ANALYST Nov 2002– Aug 2016

Fiserv. Austin, Texas

Created configuration files for proprietary software which ingests multi-terabyte data files on request and converts them into customized formats such as PDF, PNG, etc. PRODUCTION OPERATOR Dec 1997– Dec 2002

Fiserv. Austin, Texas

Permanently archived multi-terabyte data files to customizable formats (PDF, JPG, etc) for off-site storage to meet compliance retention standards.

EDUCATION

Memorial High School, San Antonio, Texas 1985 Technical Skills:

Microsoft Windows 2003, 2008, 2012 Server Operating systems, HEX Editor, Adobe, Multi-Domain environment, XML, Splunk, Service Now, HEX Editor, Windows Task Scheduler, FTP Command Software Awards & Recognition:

Fiserv “Inspire & Achieve Excellence” Core Value Award 01/09/2013

Fiserv “Create with Purpose” Core Value Award 03/01/2013

Fiserv “Do the Right Thing” Core Value Award 03/18/2013

Fiserv “Earn Client Trust Every Day” Core Value Award 04/24/2013

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 12/20/2013

Fiserv “Earn Client Trust Every Day” Core Value Award 09/15/2014

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 01/04/2015

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 03/08/2015

Fiserv “Inspire & Achieve Excellence” Core Value Award 07/28/2016

Fiserv “Earn Client Trust Every Day” Core Value Award 03/30/2017

Fiserv “Do the Right Thing” Core Value Award 04/11/2017

Fiserv “Earn Client Trust Every Day” Core Value Award 04/26/2017

Fiserv “Inspire & Achieve Excellence” Core Value Award 05/01/2017

Fiserv “Earn Client Trust Every Day” Core Value Award 05/08/2017 George G. Garza Resume – Page 3

Fiserv “Earn Client Trust Every Day” Core Value Award 07/11/2017

Fiserv “Inspire & Achieve Excellence” Core Value Award 08/09/2017

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 10/09/2017

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 01/12/2018

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 06/11/2018

Fiserv “Earn Client Trust Every Day” Core Value Award 06/20/2018

Fiserv “Deliver on the Promise of One Fiserv” Core Value Award 06/23/2018

Fiserv “Do the Right Thing” Core Value Award 08/17/2018

Fiserv “Inspire & Achieve Excellence” Core Value Award 03/01/2019

Fiserv “Do the Right Thing” Core Value Award 07/24/2019

Fiserv “Earn Client Trust Every Day” Core Value Award 05/28/2020

Fiserv “Do the Right Thing” Core Value Award 07/20/2020 References Available Upon Request

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