EARNEST LOCKHART
***** ***** ****** *******, ********** 94603
*****************@*****.*** 510-***-**** h 510-***-**** c
OBJECTIVE
Pursuing a position that utilizes my extensive customer service skills and ability to work individually as a cooperative team member
QUALIFICATION
Performed data entry and error corrections as needed
Assist in finding resolution in the help desk line to ensure customers are provided with accurate, concise, and consistent information
Ability to troubleshoot and problem solve with great attention to detail
Willing to work beyond my job description to complete tasks successfully
EXPERIENCE
ADMINSTATIVE ASSISTANT TAYLOR ASHLEY
JAN 2020 – ON CALL
Drafting correspondences, organize, and maintain office.
Order supplies, schedule appointments, and run errands.
Assist in the preparation, management, and completion of pop-up business networking events and facilitate vendor requirements throughout the program.
CULINARY EXPERIENCE DRIVER INDEPENDENT CONTRACTOR
FEB 2016 - PRESENT
Provided verification of transaction
Make sure food safety standards are respected
Transport food items from production area to customer
Keeping contact with customer of delivery status until food is rendered
INTERIOR LANDSCAPING TECHNICIAN THE RAINFOREST PLANTS
JUNE 2014 - JAN 2016
Installation and maintenance of horticulture products
Provided onsite services to clients’ base for triage and recommend corrective actions to address concerns
Assist in the maintenance of client relationships
Produced and completed documentation for order processing and inventory control
HEALTH INFORMATION MANAGEMENT NELSON STAFFING
APRIL 2007- APRIL 2009
Prepare and verified the accuracy of charts and reports for medical analysis
Retrieve and file daily discharge packets and reports
Assisted with front desk responsibilities and provided customer service support to regular and walk-in clients
CERTIFIED PHARMACY TECHNICIAN KAISER PERMANENTE
MAY2005 – JUNE 2007
Processing all incoming orders for inpatient pharmacy
Assist pharmacist in compounding medication and creating mixtures in a sterile hood
Delivered medication to nurses’ station
Maintained (Pyxis) medicine machine for hospital
CUSTOMER SERVICE REPRESENTATIVE BRITESMILE
JULY 2001 - AUGUST 2003
Placed orders, researched, and refunded client accounts utilized corporate account funds
Worked in a call center environment maintaining accounts and the settlement of inquiries pertaining to charges and/or services
Added detailed documentation of all conversation / correspondence with customers to accounts
EDUCATION
LANEY COMMUNITY COLLEGE OAKLAND, CALIFORNIA
AUDIO ENGINEERING
Completed coursework
UNITEK COLLEGE FREMONT, CALIFORNIA
PHARMACY TECHNICIAN
Certification obtained
SKILLS
MS Word, Excel, Outlook, PowerPoint, and Dentrix Software