Service Representative Customer

Personal Profile

Name: Kyland Bailey Ragland

Address: **** ** **** *** ******** 17 Apt ITZ3054,

Lauderdale Lakes, Florida 33311

Tel: 307-***-****

Email: ******.*********@*****.***

An enthusiastic and hardworking individual who demonstrates a high level of professionalism and confidentiality at all times. Always listening attentively at all times to colleagues views and concerns to do what I can to support or diffuse a situation. Able to contribute extensively to team work and displaying a willing and helpful manner.

Career Objective

A suitably qualified Sales/Customer Service Representative, and Data Operator with Telemarketing extensive knowledge of legislation, acts, and standards of practice. I'm Persuasive, Intelligent, Polite, Courteous and an individual who hold the highest regards and gratitude for sales integrity and physically fit for demanding work and willing to travel. Possessing an in-depth knowledge of procedures for telemarketing projects. My I.T skills are provided below.

●Key Skills:

I.T Literate: Microsoft Words, Excel, Access, PowerPoint, Internet

Excellent communication and organization skills

Up to date with legislation acts

Fast and efficient learner who can adapt well to new environments

Web Page Design

Prezi (Presentation)

Document Designing

Customize Software

System Administration (Basic)

Database Administration

Multimedia

Career History

At&t Mobility Sales & Services

May 9th 2022 - Present

2021

● Respond to customer request in a timely manner via telephone (etiquette)

● Troubleshoot and diagnose problems

● Help customers with billing issues, promo fallouts, activations, trade ins and upgrades.

Strategically reveal benefits to prospects in upselling and cross selling goods and services

Alorica (TurboTax)

March 29 2021 - May 20 21

2021

● Respond to customer request in a timely manner via telephone (etiquette)

● Troubleshoot and diagnose problems

● Help Taxpayers File their Taxes in a timely and professional manner

Alorica (Verizon Wireless)

June 2021 - December 2021

● Respond to customer request in a timely manner via telephone (etiquette)

● Troubleshoot and diagnose problems

● Help customers with billing issues, promo fallouts, activations, trade ins and upgrades.

Davae Technology

September 2013-January 2018

● Persuasive and the ability to reach customers on a psychological level

● Mastery skills in convincing my customers to purchase my company’s goods and services and professionally revealing the need to have it.

● Mastery skills in selling wireless devices and professionally revealing the need to have it. ● The ability to decipher through a customer service situation and convert them into sales.

Education

● Crestview High School

Contact this candidate