Service Representative Customer
Resume:
America Romero
El Paso, TX *****
915-***-**** *******@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
SKILLS
Bilingual (English/ Spanish)
Customer assistance
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Sales expertise
Head Start programs
Money handling abilities
Training development aptitude
Key holder experience
WORK HISTORY
CASHIER 08/2020 to Current
Fast Market Valero - El Paso, Texas
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
SERVER 04/2018 to 02/2020
Villege Inn - El Paso, Texas
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
TAZAS 09/2015 to 02/2018
El Paso Community College - El Paso, Texas
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Constantly expanded personal knowledge of coffee styles and varieties.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
EDUCATION
The University Of Texas At El Paso - El Paso, TX Bachelor of Arts
Criminal Justice, Expected in 12/2022
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