Customer Service Rep

************@*****.*** **** NW ***ST LANE 404-***-****

OVERVIEW

ENTHUSIASTIC, PRAGMATIC CUSTOMER SERVICE REPRESENTATIVE, WITH IN-DEPTH KNOWLEDGE OF SALES AND ACCOUNT MANAGEMENT.

EDUCATION

MIAMI CAROL CITY SENIOR HIGH

1995-1999 HIGH SCHOOL DIPLOMA

SKILLS

SEASONED IN CONFLICT RESOLUTION

SHARP PROBLEM SOLVER

TELEPHONE INQUIRIES SPECIALIST

CUSTOMER SERVICE-ORIENTED

INVENTORY TRACKING

GROUND AND AIR TRANSPORTATION

RESULTS ORIENTED

DETAIL ORIENTED

EXPERIENCE

CIGNA • REMOTE

PRESCRIPTION BENEFIT SPECIALIST OCTOBER 2021 TO PRESENT ASSISTED CUSTOMERS IN ORDERING THE MEDICINES UTILIZING CIGNA’S ORDERING SYSTEM.

IFAMA LEWIS

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I WAS PROMOTED TO HANDLING MEDICARE CALL WHERE I WOULD HELP MEMBERS TO UNDERSTAND THEIR BENEFITS OFFERED THROUGH THEIR INSURANCE. I ACCESSED AND HELPED TO MAINTAIN CUSTOMERS RECORDS, OPERATING UNDER THE HIPPA LAW REQUIREMENTS

ASSURANT • SOUTH MIAMI, FL

CUSTOMER SERVICE REP JULY 2020 - JANUARY 2021

ASSISTED CUSTOMERS WITH FILING CLAIMS ON DAMAGED AND LOST DEVICES. RESOLVE ACCOUNT DISCREPANCIES, WHILE EDUCATING ON COMPANY POLICIES. PROVIDED STRONG CUSTOMER SERVICE AND ASSISTANCE ON ESCALATED CALLS. ALORICA MIAMI LAKES, FL

CUSTOMER SERVICE REP AUGUST 2014 - JANUARY 2017

OFFERED ADVANCED TECHNICAL SUPPORT FOR THE CUSTOMERS. HANDLED NATIONAL CHAIN ACCOUNTS, SUCH AS MARRIOTT, HILTON, BUFFALO WILD WINGS, JUST TO NAME A FEW

RESOLVE AND RESPOND TO CUSTOMERS' INQUIRIES AND COMPLAINTS WITH WHITE GLOVE SERVICE.

IRT MIRAMAR, FL

CUSTOMER SERVICE REP SEPTEMBER 2013 – MARCH 2014

RESOLVE AND RESPOND TO CUSTOMER INQUIRIES AND COMPLAINTS. ASSISTED CUSTOMERS IN TRACKING ITEMS THAT WERE PURCHASED THROUGH THE COMPANY.

BUILT RAPPORT WITH CUSTOMERS AND AIDED THEM IN PURCHASING ITEMS THAT BEST SUIT THEIR NEEDS.

50 STATE SECURITY MIAMI, FL

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SECURITY OFFICER OCTOBER 2009 – JANUARY 2011

PATROLLED THE FACILITY AND SERVED AS A GENERAL SECURITY PRESENCE AND VISIBLE DETERRENT TO CRIME AND RULE INFRACTIONS.

PREVENTED ANY UNAUTHORIZED PERSONS FROM ENTERING SECURED AREAS. CHECKED PASSES AND CREDENTIALS OF PERSONS SEEKING TO ENTER THE PROPERTY. PERFORMED THOROUGH EXPLOSIVE DETECTION SCREENINGS ON CARGO. TECHNION TAMARAC, FL

CUSTOMER SERVICE REP MAY 2007 – JULY 2009

ADDRESSED CUSTOMER SERVICE INQUIRIES IN A TIMELY AND ACCURATE FASHION. WORKED WITH UPPER MANAGEMENT TO ENSURE APPROPRIATE CHANGES WERE MADE TO IMPROVE CUSTOMER SATISFACTION.

BUILT CUSTOMER LOYALTY BY PLACING FOLLOW-UP CALLS FOR CUSTOMERS WHO REPORTED PRODUCT ISSUES.

UPDATED CUSTOMER ACCOUNTS USING COMPUTERIZED APPLICATIONS. ALDERMAN GROUP HOME

SOUTHWEST RANCHES, FL

HOME HEALTH AIDE MARCH 2004 – FEBRUARY 2005

AIDED IN THE OVERALL CARE OF CLIENTS

ADMINISTERED MEDICATIONS TO CLIENTS.

ASSISTED PATIENTS WITH MULTIPLE CHRONIC DIAGNOSES, INCLUDING AUTISM AND CEREBRAL PALSY.

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