Industrial Engineer Customer Service

Yanny Pardo

Industrial engineer

MBA candidate 2023

Contact

Tennessee, U.S.A 629-***-****

*****.******@*****.***

Professional profile

Experienced project manager with focus in leadership of cross- functional teams to deliver value to stakeholders by managing project schedules and identifying risks.

Motivated on achieving project goals and solving problems as efficiently as possible by improving processes and identifying future opportunities. Looking for a role that provides the opportunity to bring new ideas and skills, especially those needed for making the best decisions align with the current strategy of the company.

Experience

Marketing Manager • Remote wireless connect August 2022 – Present

Manage administrative tasks and sales.

Make marketing content and campaigns.

Assist with hiring and recruitment.

Graduated assistant • Management department • Middle

Tennessee State University January 2022 – Present

Collaborate with academic research and class materials.

Innovation Analyst • Innovation • Contactar April 2021 – January 2022

Guarantee that the entire team is working according to the Scrum principles to deliver value in each initiative developed.

Document the innovation project procedures and guidelines

Supervisor • USA Market customer service • Teleperformance

October 2020 – March 2021

Supervise the performance of a team of eleven call-center agents, including training, feedback, and consultation.

Performance assessment, presenting to the client campaign results regarding key performance indicators, and assessing these against predetermined project goals.

Project Analyst • Innovation and development • Belcorp July 2016 - January 2020

Analyzed market and client needs, providing innovative solutions to improve products and meet changing government regulations.

Coordinating teams by doing following ups of the project schedule and budget, achieving 10% of savings.

Technical skills

Microsoft office

Project

SAP

General skills

Team’s management

Analysis skills Communication Fluent in Spanish

Education Middle Tennessee State

University

Master Business administration

2022 – 2023

Pontificia Javeriana University,

Bogotá Specialization: Project Management 2018 - 2019

Certificate for Academic Excellence Bachelor of Industrial Engineering 2012 –2017

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