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*** ***** *****, ******, ** ***** • Home: 570-***-**** • *********@***********.***
Professional Summary
Retail Sales Associate with more than 35 years in the retail industry. Areas of expertise include sales, customer
relations and inventory management.
Skills
Customer oriented Quick Learner
Computer Data Entry Dependable
Friendly Proficient in cash management
Work History
cashier customer service, 09/2012 to 12/2016
Weis Markets – Route 309 Dallas, Pa. 18612
Operated a cash register for cash, check and credit card transactions with 90% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Trained new sales associates on procedures, customer service, cash register
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Used time efficiently when not serving customers.
Doc Capture Representative, 04/1997 to 10/2009
Sallie Mae – 120 Lesley Ave. Wilkes-Barre, Pa.
Worked in loan servicing center doing heavy data entry
Posted Payments
Processed incoming mail
Scanned documents
Used Microsoft Windows, Word, Excel
Accounts Receivable- Accounts Payable Clerk, 11/1979 to 04/1997
Kiddie Shoppe – Untied Penn Plaza
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Operated a cash register for cash, check and credit card transaction with 90% accuracy.
Input and paid invoice, ticketed merchandise
Welcomed customers into the store and helped them locate items.
Earned management trust by servicing as key holder opening and closing store
Education
High School Diploma:
Hanover High School - Wilkes-Barre Pa.