Dental Assistant Customer Service
Resume:
OTTORIA MCCLUNG
PHONE: 1-580-***-****
EMAIL: ***********@*****.***
EXPERIENCE
DENTAL ASSISTANT, SMILING FACES PEDIATRIC, OKLAHOMA CITY, OK MAY 2009 - FEBRUARY 2015
DENTAL ASSISTANT, OCEAN DENTAL LAWTON, OK
FEBRUARY 2015 - PRESENT
• Prepared necessary materials for dental exams and procedures
• Chairside Assisting – General and Oral Surgery
• Hygiene – Coronal Polishing
• Instrument Sterilization
• Supply orders to ensure sufficient materials were available
• Maintained a clean work environment by sanitizing operatories for patient and employee safety
• Electronic and paper charting and treatment planning
• Accurately took dental radiographs to ensure that the doctor could properly diagnose patients
• Educated patients on oral hygiene, pre-treatment instructions, and post-operative care
• Reviewed patient health history and obtained medical release if necessary
• Recorded patient vitals including blood pressure, pulse, and temperature
• Scheduled patient appointments – Treatment Coordination SERVER, TAMI’S COUNTRY CRAVIN’S MEDICINE PARK, OK
JUNE 2004 – SEPTEMBER 2007
• Provide exceptional and fast service to develope relationships resulting in customer loyalty
• Memorized over 30 menu items to offer customized recommendation to each guest
• Efficient communication with kitchen staff and management regarding food allergies and special requests
• Ability to quickly resolve conflict or concern resulting in guest satisfactory
• Restocking employee and customer supplies during downtime to enhance operational efficiency
• Train new employees on customer service skills, sales, food/beverage and safety standards
• Manage and completed financial transactions
• Elevate customer satisfaction through follow-up and enthusiastic customer service
• Properly sanitize all areas to ensure cleanliness of work environment EDUCATION
ELGIN HIGH SCHOOL, ELGIN OK 2007
• High School Diploma GPA 3.5
• Oklahoma Honor Society
CAMERON UNIVERSITY, LAWTON OK 2008
• One semester completed
CERTIFICATIONS
• OKLAHOMA ASSISTING PERMIT
• CPR
• RADIATION PROTECTION AND SAFETY
• CORONAL POLISHING AND TOPICAL FLOURIDE
• OSHA TRAINING
SKILLS
• PATIENT-FOCUSED CARE
• RELIABLE TEAM PLAYER
• INTERPERSONAL SKILLS
• DETAIL ORIENTED
• COMPASSIONATE, EMPATHETIC
• STRONG COMMUNICATIN SKILLS
• MULTITASKING WHILE WORKING IN FAST-PACED ENVIRONMENT
• TIME MANAGEMENT
• CRITICAL THINKING
• ORGANIZATION
REFERENCES
CHARISSA WINHAM
OCEAN DENTAL
OFFICE MANAGER
********@********************.***
TERRI RHOADES
OCEAN DENTAL
DISTRICT MANAGER
*****.*******@***********.***
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