Service Representative Customer

GLADYS NGAMAI

Houston, TX · 281-***-****

**************@*****.***

PROFESSIONAL SUMMARY:

Safety-conscious, loyal, and hardworking, offering more than 3years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Ability to follow instruction, plan, manage people and coordinate staff activities, to evaluate and work as a team. Ability to assist and work in a multicultural environment. Respected by administrators and customers Known for positive attitude and personable demeanor, Knowledge of cGMP-controlled environment and ready to follow the cGMP SOP's

SKILLS:

-Payment collection -Communication -Bilingual: Proficient in English and French

-Multi-tasking - Refunds and Exchanges

-Customer assistance -Bagging and packaging

-Cash register skills - Budgeting

-Time management - Knowledge of Microsoft Office: Word, Excel, PowerPoint, and Outlook WORK HISTORY:

Customer service representative 12/2020 to current Amazon- HOUSTON, TX

•Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

•Reviewed and resolved differences between accounting information and cash drawer

•Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance

•Educated customers on promotions to enhance sales

•Served needs of as many as 30 patrons per shift, including collecting payments, tracking rewards and handling customer service issues

SUPERVISOR 01/2018 to 02/2020

Whataburger - HOUSTON, TX

•Processed POS transactions, cash and credit purchases or refunds

•Counted cash in register drawer at beginning and end of shift

•Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

•Increased sales 60% by suggesting specific purchases to customers EDUCATION:

Westside High School: High school diploma- 06/2018 Houston Community college (HCC) Associates in applied Science 05/2021

University of Houston- Studying Chemical engineering 08/2021-05/2023

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