Data Entry Service Representative
Resume:
Lexi Roen
**** * ***** ****, ********, AZ *****
*********@*****.***
WORK EXPERIENCE
Housewife Dates: 2012-2017, 2019-2021, 2022
Goodyear, AZ 85338
Responsibilities: Budgeting money, planning meals, cooking meals, cleaning house. Transporting children to and from school and to activities, teaching children, and managing homework.
Cognizant (Remote) Dates: October 2021 to April 2022
Answering call in a high-volume call center, completing orders, and modifying orders. Communicating through e-mails and chat messaging. Researching in Salesforce to complete orders.
Caregiver Dates: April 2017 to February 2019
Home Instead - Phoenix, AZ
Help clients with personal care, meal preparation, bathing assistance, cleaning, Help clients with Mobility,
Transportation & Errands, Grooming, Hygiene.
Customer Service Representative 2 Dates: September 2007 to September 2012
Arizona Department of Transportation/MVD/Records
1801 W Jefferson St
Phoenix, AZ 89001
Responsibilities include directing, instructing, and advising the carrying out of tasks requiring considerable judgment. Provide technical support to MVD field offices in driver license matters. Answer incoming calls in an expedient, efficient, and accurate manner.
Major Duties: Crossed trained in many aspects of the Records Unit, operate computer to create, retrieve, review, change or update driver licensing information from court abstracts, and citations. Answer phone calls from field offices to research the Purge Records databases. Assist private investigators, police officers, government employees obtain records from the MVD database. Pull film imaging reels to print out vehicle information for field offices. Direct customers to the correct person they want to see. Operate and maintain office equipment to include computers, printers, copiers, film imaging machine and fax machine. Enter timesheets for 50 employees into Human Resource database.
License Service Representative 2 Dates: November 1999 to March 09, 2007
Department of Licensing
5313 Evergreen Way
Everett, WA 98203
Responsibilities: Meet and greet customers. Answer the phone to resolve questions and update information each customer has. Use computer to create, retrieve, review, change or update driver licensing information. Operate and maintain office equipment to include computers, automated testing machines, printers, scantron, copiers, fax and camera equipment. Receive and account for cash and fees, audit cash drawers against daily transmittals. Conduct drive tests to determine an applicant’s ability to operate a vehicle.
COMPUTER SKILLS
Microsoft Excel 2.0, 7.0 Intermediate Currently used 15 years
Microsoft Word 2.0, 6.0, 7.0, & 2000 Expert Currently used 15 years
Typing 55 wpm Expert Currently used 20 years
Multi-line Phones Expert currently used 10 years
Trouble Shooting Software Problems Expert Currently used 10 years
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