Operational Manager Technical Support

Emerson Santos

*** ********** **. *** ***

Worcester, MA 01605

Phone# 774-***-****

*************@*****.***

Objective: Obtain a position that will challenge and use my abilities in all areas while promoting professional and individual growth.

Skills:

• Trilingual fluent in English/Portuguese/Spanish

• TDM, Multiplex, NID experience

• Fiber splicing

• Technical support experience

• Superior troubleshooting

• RG6,RG11,Cat6,Cat7, Cat3 cabling

Education:

• MG Hightech- A.S.,IT Security of Information 2011 Framingham, MA • MG Hightech- A.S., A + Computer Repair and Maintenance Microsoft 2011 Framingham, MA • NCTS Jones- A.S., Telecommunications 2006 Worcester, MA

Experience:

ITG Communications Business Class Supervisor Woburn, MA 2016 – Present

• Perform installations, quotes and surveys on site

• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

• Repair or replace faulty computer equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

• Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.

J&L Cable and TV Service Business Class Supervisor North Chelmsford, MA 2005 – 2016

• Perform installations, quotes and surveys on site

• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

• Repair or replace faulty computer equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

• Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.

Future Tech Operational Manager Randolph, MA 2004 – 2005

• Contacted new and existing customers to discuss their needs, and to explain how their needs could be met via specific products and services.

• Established and implemented departmental policies and procedures, goals, objectives, conferring with board members, organization officials, and staff members as necessary.

• Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.

Charter Communications Supervisor Worcester, MA 2002 - 2004

• Worked on projects, which provided value to the department, the company, and the client base.

• Installation and preparation of standard and custom made wiring.

• Supervised 52 employees.

• Installed surveillance cameras using QC surveillance systems

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