Customer Service Supervisor
Resume:
Mary Lake
Open-minded military wife talented at incorporating a blend of traditional and progressive techniques into daily activities. I am hoping to facilitate clear communication between children, parents and fellow staff members.
A customer service supervisor who is highly energetic, outgoing, and
detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
7061 S Draper Road Tucson, AZ 85757
*.********@*****.***
EXPERIENCE
Dick’s Sporting Goods, Allen, Texas — Customer Service Supervisor
August 2013 - June 2016
Excelled in multiple tasks when given, Went above and beyond to help with sales within the store, Exceeded expectations, And finished many projects before the given time limit.
●Processed an average of 150 transactions each day in a timely manner.
●Answered customers' questions and addressed problems and complaints in person and via phone.
●Opened and closed the store, which included counting cash drawers and making bank deposits.
●Helped customers select products that best fit their personal needs.
●Maintained visually appealing and effective displays for the entire store.
●Educated customers on product and service offerings.
●Offered exceptional customer service to differentiate and promote the company brand.
●Consulted with customers on the latest styles and trends.
●Kept the showroom clean and maintained neat, orderly product displays.
●Built customer confidence by actively listening to their concerns and giving appropriate feedback.
●Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
EDUCATION
McKinney North High School, McKinney, Texas
August 2009 - June 2013
●Involved in the Marching Band, colorguard and winter guard
●Won division one ratings in most band competitions
●Two time state winterguard champion
●Was placed in several advanced placement classes
Collin College, McKinney, Texas
August 2013 - May 2015
Took several Early Childhood Development classes along with education classes.
●Emphasis in Early Childhood Development
●Elementary Education coursework
●Counting Education in Early Childhood Education
●Continuing Education in Child Development
SKILLS
●Conflict resolution techniques
●Calm and patient
●Cash handling accuracy
●Loss prevention
●Organized
●Time management
●Detail-oriented
●Excellent multi-tasker
●Strong communication skills
●Personal training and development
●Superb sales professional
AWARDS
●Promoted to supervisor after 6 months of exceptional performance within the workplace.
●Awarded 3 merit increases for performance during the first 3 years of employment.
●Routinely helped as many as 200 customers with an 89% customer satisfaction rating in a
high-volume retail store.
●Received several “exceeds expectations” ratings on performance reviews.
Language
●English.
Collin College, McKinney, Texas
August 2013 - May 2015
Took several Early Childhood Development classes along with education classes.
●Emphasis in Early Childhood Development
●Elementary Education coursework
●Counting Education in Early Childhood Education
●Continuing Education in Child Development
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