Medical Assistant Nursing

• Patient Assessments and Care

• Medical Records Management

• Clerical/ Administrative Duties

• Medication Administration

Professional Experience

Cheryl L. Hagen

White Bear Lake, Minnesota

651-***-**** • *.**********@*****.***

Medical Assistant

20+ years' success providing patients with safe, quality care by assisting physician with examination and treatment Solid history in providing administrative and nursing assistance and patient care to provide for the comfort, safety, and personal needs of patients. Wide ranging experience in performing basic life support procedures, medical assisting, medical administration, and patient relations. Skilled in working with a broad range of medical conditions, patient demographics, and level of acuity within medical environments. Adept in consulting with healthcare teams as well as physicians. Proven top-notch organizational skills with emphasis on streamlining processes and procedures for enhanced productivity and efficiency.

Highlights of Expertise:

• Ambulatory Surgery Services

• Patient and Family Education

• Conflict Analysis and Resolution

• Patient Relations

METRO UROLOGY, St. Paul, MN

Certified Medial Assistant/ AAMA/Urodynamic Technician (2015 to 2021) Provide assistance and support to the Clinical Team in providing various patient care services essential for the day to day activities of the practice, including room preparation, minor procedures, and recording all notes regarding patient interactions.

• Administer approved medications under provider's direction and counsel patients on all prescriptions, procedures, and post-care requirements.

• Obtain prior authorizations and book routine and diagnostic testing, and schedule follow up appointments.

• Maintain a clean and safe working environment to include ensuring all medical equipment is properly sterilized. ST. LUKES ONCOLOGY / HEMATOLOGY, Duluth, MN

Certified Medial Assistant/AAMA (2012 to 2015)

Assisted physicians and nurses in rooming patients, collecting vital signs and patient history, collecting specimens, and performing basic laboratory tests.

• Initiated patient contact and prepared patient for chemotherapy. Instructed patient on examination and diagnostic procedures that are to be performed.

• Performed administrative duties such as ordering supplies, updating/maintaining medical records, and scheduling appointments.

• Provided follow-up instructions and other patient education as prescribed by the physician. NORTH UROLOGY, LTD, Robbinsdale, MN

Lead Certified Medical Assistant/AAMA (2006 to 2011) Provided high-quality patient care by assisting medical professionals in rooming patients, physical exams, sperm counts for vasectomies, urinalysis, urine cultures with Uri check method, urine sensitivities with Kirby Bauer method, quality control, quality assurance, and room prep for all procedures. Continued ...

Cheryl L. Hagen

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• Assisted doctors with prostate, bladder, kidney and testicular ultrasounds, and prostate biopsies.

• Coordinated patient flow, reviewed charts for current information, and ensured the appropriate paperwork accompanies the patient to the room.

• Reviewed appointment schedules and ensured all patient charts are available for the visit.

Prior experience as Pain Center Technician for INTERVENTIONAL PAIN CENTER, NORTH MEMORIAL MEDICAL CENTER, Robbinsdale, MN

Education and Credentials

Medical Assistant Certificate

MEDICAL INSTITUTE OF MINNESOTA, Minneapolis, MN

Nursing Assistant Certificate

MINNEAPOLIS TECHNICAL INSTITUTE, Minneapolis, MN

Certified X-Ray Operator

American Association of Medical Assistant

CPR for Health Care Workers

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